Field Service Engineer Technician

u003cdivu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eFIELD SERVICE ENGINEER / TECHNICIANSu003c/spanu003eu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eDallas, TX AND Chicago, ILu003c/spanu003eu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eu0026 u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eSince 1994, our client has been a pioneer in the global digital imaging industry. Headquartered in Sarasota, Florida, they partner with major brands and manufacturers who need advanced marketing, an integrated and flexible supply chain, and technical sales capabilities.u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eu0026 u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eThey are currently seeking (2) Field Service Engineering Technicians for the Dallas, TX and Chicago, IL areas who are responsible for installing, maintaining and repairing a wide range of print manufacturing equipment. Although remote in nature, this role requires significant regional travel, a high degree of independence, and customer service excellence. Additionally, the Field Service Engineer is expected to obtain and maintain relevant certifications to ensure expertise in the platforms and technologies supported, staying abreast of industry advancements.u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eu0026 u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eu003cuu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003ePosition Description / Responsibilitiesu003c/spanu003eu003c/uu003eu003c/strongu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpFirst ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eService Existing and New Accounts: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eInstall and maintain print production equipment, ensuring proper setup and optimal functioning at customer sitesu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003ePre Installation Scoping: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eScope and, when necessary, conduct facility pre-installation meetings with customers, and their contractors, to confirm necessary utility modifications for proper equipment installation and operationu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eTroubleshoot and Repair: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eDiagnose, repair, and document service issues with machinery in customer facilities, maintaining detailed recordsu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eEquipment Demonstration: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eInspect, install, familiarize, and demonstrate equipment to customers, ensuring they are fully trained and satisfied with the setupu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eCustomer Support: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eAnalyze customer helpdesk tickets, identify solutions, suggest improve methods and techniques, and recommend system improvements to enhance customer satisfactionu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eLogistics Coordination:u003cuu003e u003c/uu003eu003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eAssist the operations team in coordinating logistics for equipment and parts delivery to and from vendors and other locations, ensuring timely and efficient operations.u003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpLast ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eDocumentation:u003cuu003e u003c/uu003eu003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eComplete all required documentation, including service records, service tickets for billing, warranty records, expense reports, and purchase recordsu003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eu003cuu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eu003cspan style= 'text-decoration: none; 'u003eu0026 u003c/spanu003eu003c/spanu003eu003c/uu003eu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eu003cuu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003ePosition Requirementsu003c/spanu003eu003c/uu003eu003c/strongu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpFirst ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eMechanical and Schematics Aptitude: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eHigh proficiency in mechanical and schematics understanding and applicationu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eElectronics Aptitude:u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003e Moderate proficiency in electronics, necessary for effective troubleshooting and repairu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eCustomer Service Skills:u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003e Strong customer service skills to maintain positive relationship. Meticulous atts and ensure customer satisfactionu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eAnalytical and Problem-solving Skills u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eExcellent analytical and problem-solving abilities to diagnose and fix equipment issues efficientlyu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eAttention to Detail: u003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eMeticulous attention to detail to ensure high-quality service delivery and accurate documentationu003c/spanu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpLast ' style= 'text-align: justify; text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003cstrongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003eCommunication Skillsu003c/spanu003eu003c/strongu003eu003cspan style= 'font-family: 'Calibri',sans-serif; 'u003e: Exceptional verbal and written communication skills to interact effectively with customers and team membersu003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu003cspan style= 'font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black; 'u003eu0026 u003c/spanu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003c/divu003e ', 'location ': 'Dallas, TX ', 'remote ':null, 'jobtype ': 'directhire ', 'remoteoption ': 'available ', 'featuredonjobboard ':false, 'ownedbyagency ':false, 'externalid ': 'NY85-2748481

Created: 2025-11-26