CRC Benefits - BenAdmin Trainer (Remote)

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (?subject=Accommodation request) _(accommodation requests only; other inquiries won't receive a response)._ Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: This is a remote role; however, due to in person presentations successful candidates must live on the West coast and travel throughout NorCal and Colorado. The role is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The Trainer will also contribute to process improvement initiatives and maintain a high level of customer service. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like youu2019re part of the team while also enjoying the convenience of working from home. At CRC Benefits (formerly BenefitMall), an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. u2022 Collaborate with all pre- and post-sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation. u2022 Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment. During this time, the trainer will gather missing information required, identify obstacles, set appropriate expectations, establish trust, offer additional training if needed, and build a relationship with broker. u2022 Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings - be a market technology expert. u2022 Demonstrate adaptive training styles to target audienceu2019s capabilities/skills during regular client trainings and demos. Ability to educate client through virtual or in person meetings on offerings available within market and the necessary next steps including paperwork needed for submission to the BenAdmin team if applicable. u2022 Analyze clientsu2019 business needs and pain points and address them through promotion of technology solutions available within the market to elevate their business growth. u2022 Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools and provide update communications as outlined through the entire build process. u2022 Works as a willing partner with each respective department to enhance the brokeru2019s experience with each case; participates in projects and meetings as requested. u2022 Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate. u2022 Participate, contribute, and review development of training, tools, document and Standard Operating Procedures while actively participating when requested in User Acceptance Testing (UAT) for new development tools or processes. EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. u2022 Bacheloru2019s Degree in technology-based field or equivalent industry experience. u2022 3+ years of previous experience with BenAdmin technology software u2022 3+ years of related experience in fields of health insurance, BenAdmin, broker agency, health insurance carrier or group benefits insurance. CERTIFICATIONS, LICENSES, REGISTRATIONS u2022 None FUNCTIONAL SKILLS u2022 Outstanding verbal and video presentation skills u2022 Positive attitude toward customer service (solution oriented and ability to deal with ambiguity) u2022 Ability to professionally articulate clearly conversationally and compose clear, concise, professional correspondence and response letters/emails to internal and external clients. u2022 Ability to work in a team environment and build strong cross functional relationships. u2022 Competent PC skills, proficiency in MS Office products and web browsers u2022 Desired ability to work with both internal and external clients at all professional title levels. u2022 Proficient in conducting technical product demo/training sessions on a regular basis. u2022 Demonstrated ability to easily learn new systems, applications and technology. u2022 Demonstrated ability to manage workload in many stages of process management. u2022 Ability to manage to deadlines effectively. u2022 Excellent research and problem-solving skills with strong attention to detail. u2022 Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner. The annual base salary for this position is $80,000.00 - $85,000.00. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being u2013 physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. _CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace._ EEO is the Law ( Pay Transparency Nondiscrimination Provision E-Verify ( Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? u2022 Growth: Advance your career with our learning and leadership development programs. u2022 Innovation: Work in a forward-thinking environment that values new ideas. u2022 Community: Be part of a supportive team that celebrates success together. u2022 Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who Weu2019re Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

Created: 2025-11-27