Customer Service Representative

Are you focused and driven by a desire to serve others? Our Customer Service Representative position will allow you to bring sincerity, integrity, and idealism to your customer base along with working alongside an enjoyable team. Apply now to take the next step in your career.Who you are:An outstanding individual who brings enthusiasm to your group. You are motivating and inspiring. You get satisfaction from helping others and enjoy interacting with people. Your organization skills are top tier, and you strive to have a positive impact on other people.Primary Purpose:The primary purpose of the Customer Service Representative position is to work closely within the Customer Team to provide excellent sales support to our Customers and Sales Professionals. The position will have the ability to work cross-functionally throughout the organization, as well as the ability to interface with external partners and customers to promote the company and assist with customer service activities.Job Responsibilities:• Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels.• Develop in-depth knowledge of the quoting, sales order entry, warranty, returns, replacement, and freight claims processes.• Teach and help customers and other sales professionals to understand processes; including Orion’s Terms and Conditions and Warranties.• Maintain a high level of knowledge of Orion’s products and services.• Maintain high proficiency in navigating and interacting with current ERP system (Microsoft Dynamics AX,) Salesforce, and all other interface systems that support sales operations.• Create and maintain exceptional customer experiences and continuously build relationships with Orion’s partners.• Interface effectively with all other business units (Finance, Accounting, Sales Support, Manufacturing, etc.) to meet business needs with high levels of integrity and customer service.• Participate in short, daily Works in Progress (WIP) meetings, and other company assigned meetings and trainings• Ensure that all processes and procedures are followed and completed, quality standards are met, and orders are profitable.• Live out Orion’s Core Values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise.• Support the Orion commitment to maintain a respectful workplace through demonstrating respectful interactions with all members, clients, suppliers and other business partners; addressing and/or reporting actions that are counter to our respectful workplace.• Perform other duties as assigned per department’s needs and requirements.Experience and Qualifications:• Associate degree in Business Administration or related field, or equivalent years of education and/or experience• Minimum of a high school diploma or equivalency• Minimum one (1) year of data entry experience• Prefer one (1) to three (3) years of experience in Customer Service, Claims Agent (Manufacturing), or relevant experience and/or role• Relevant experience in an office environment with multi-department communication with various levels of corporate structure within a team environment; both internal and external• Exceptional communication skills, both written and verbal• Effective multi-tasker with great organizational skills• Enjoys problem solving and is naturally inquisitive• Proficient in Microsoft Office products (Outlook, Word, Excel, etc.)• Customer-focused orientation and ability to adapt/respond to different types of characters• Must be able to work independently and in a team environment• Tenacity - consistency to follow through to close the loop• Knowledge of the Electrical Industry is a plus• Detail Oriented to ensure limited errors when processing customer requestsAmount of contact with others:• 100% - Requires constant interaction with both internal and external customers, in person, phone, and via e-mail.Work Schedule:• Standard business hours; M-F, 8am - 5pm CST. This position may require extended hours and/or overtime to meet business needs with prior approval.Travel Expectations:• NoneWorking Conditions:Never = 0% / Occasionally = 1-32% / Frequently = 33-65% / Constantly = 66-100%A. Physical RequirementsStanding OccasionallyWalking OccasionallySitting ConstantlyTalking, Hearing ConstantlyFeeling, Fingering, Grasping NeverClimbing, Balancing NeverCrouching, Kneeling, Crawling NeverReaching with Hands and Arms OccasionallyTasting, Smelling NeverB. Lifting RequirementsUp to 10 Pounds OccasionallyUp to 50 Pounds NeverUp to 100 Pounds NeverMore than 100 Pounds NeverC. Vision RequirementsLooking at CRT ConstantlyColor Vision Occasionally(Identify and distinguish colors)Peripheral, Depth Perception NeverAbility to Adjust Focus OccasionallyD. Environment ConditionsBlood, Body Fluids NeverToxic Chemicals NeverMoving Parts NeverElectrical Shock Risk NeverExplosives NeverFumes, Gases, Dust NeverExtreme Cold (non-weather) NeverExtreme Heat (non-weather) NeverSevere Cold Weather NeverSevere Hot Weather NeverE. Noise Moderate (Business Office)

Created: 2025-12-01