IMH Scheduler Customer Associate, Full Time - Days

Job Description Join Ingalls Memorial Hospital as Patient Schedulerin the Harvey, IL location of Central Scheduling Department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.Under the supervision of the Central Scheduling Manager and Group Leaders, is responsible for the daily duties inherent in the scheduling and pre-registration of outpatient diagnostic testing at the Harvey Main Campus, Tinley Park, Flossmoor, and Calumet City.Essential Job FunctionsTo work within the service standards. Treat people with respect Demonstrate Pride Respect privacy Anticipate needs Reverse negative situation Listen and communicate Demonstrate ownership To support the vision of Ingalls Memorial Hospital and to provide the service of care whichfacilitate cost effective operationsUnder general supervision completes all hospital and FCC’s scheduled appointments Establish insurance criteria and selects appropriate insurance plan Verify insurance and precertification as needed Obtain/collect patient’s pertinent demographic information Enter appropriate data accurately into the on-line Information system Work closely with department personnel such as: Cardiology, MRI, CT, Laboratory and Radiology, etc. Required QualificationsHigh school graduate or equivalent is required At least 1-2 years of demonstrated clerical and customer service experience as it relates to a hospital environmentExperience in the basic computer software programs Demonstrated ability to develop others in areas of continuous process improvement, andcustomer service, Delivery, and self-directed teamworkMedical Terminology Good communication skills Requires good analytical and problem-solving ability Requires maturity and ability to appropriately represent the department to other internal andexternal customer strong commitment to the development of staff Previous experience in a health care environment, preferably, Central Scheduling/Call Center,Physician’s office and/or other related health care experience is desired.Physical demands include lifting up to and in excess of 20 pounds of force and/or in excess of 10 pounds of force constantly to move objects.Preferred QualificationsKnowledge of basic computer software programs Typing requirement (minimum 25-30 wpm) Bilingual (Spanish)Position DetailsJob Type: Full Time (1.0FTE)Shift: DaysDepartment: Central Scheduling DepartmentWork Location: Onsite/ Harvey, ILCBA Code: Non-Union

Created: 2025-12-01