Customer Success Manager Dealer

JOB REQUIREMENTS: Description Join a global sportswear brand committed to excellence and innovation. Hummel is looking for a full-time (on-site) Customer Success Manager to support our growing team in Grafton, WI. If you're passionate about the apparel industry, thrive on building strong client relationships, and have an eye for detail, this is the perfect opportunity for you. As a Customer Success Manager, you'll ensure our Hummel Pro dealers receive exceptional service while supporting marketing and operational initiatives. Key responsibilities include: Key Responsibilities Dealer Relationship Management Serve as the primary point of contact for Hummel Pro NA dealers. Deliver outstanding customer service and maintain strong relationships. Marketing & Social Media Assist in social media strategy, activations, and account posts. Execute company directives aligned with overall marketing strategies. Operational & Account Management Support day-to-day budget planning and revenue goals per account. Manage product orders, fulfillment, and sales tracking. Oversee logistics platforms and communicate tracking details to accounts. Assist with B2B tracking, promo spends, and contract triggers. Product Knowledge & Proposals Develop expertise in Hummel's custom, stock, and lifestyle ranges. Understand size ranges and garment details. Build club-specific proposals for partnership pitches. Qualifications Strong customer service skills with experience in retail, customer service, or marketing. Excellent organizational and problem-solving abilities. Creative mindset with keen attention to detail. Proficiency in Microsoft Excel and Canva. Ability to manage multiple priorities in a fast-paced environment. Why Join Hummel Be part of a globally recognized brand with over 100 years of history. Work in a collaborative, hands-on environment where craftsmanship meets innovation. Play a direct role in building a brand that values character, creativity, and community. About Kacmarcik Enterprises Kacmarcik Enterprises is a portfolio of companies headquartered in Grafton, Wisconsin, that invests in, develops, and operates businesses spanning industrial, human performance, and social impact sectors. Guided by a mission to positively impact lives, Kacmarcik Enterprises is dedicated to shaping organizations that strengthen individuals, families, and communities through purpose-driven leadership, innovation, and collaboration. #ZR Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/55ACBBE1A9E24948

Created: 2025-12-01