Technical Support Specialist

Job Title: Customer Service Representative Job Type: Full-Time Hours: 40 hours/week | Monday - Friday, 5:00 AM - 4:00 PM Pacific Time Pay Rate: $17/hr Overtime: Occasional opportunities for overtime available About the Role We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position. Key Responsibilities Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner Process orders, returns, exchanges, and warranty claims accurately using internal systems Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary Provide accurate information about products, services, and company policies Maintain and update customer records in CRM or ERP systems Track and follow up on open issues to ensure timely resolution and customer satisfaction Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction Qualifications High school diploma or equivalent required 1-3 years of experience in customer service or a similar client-facing role preferred Strong communication and interpersonal skills Basic computer proficiency and comfort with using internal systems Ability to multitask and remain calm under pressure Must be self-motivated, detail-oriented, and a team player Schedule & Work Environment Hours of Operation: Monday to Friday, 5:00 AM - 4:00 PM Pacific Time Work Week: 40 hours, with occasional opportunities for overtime Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!

Created: 2025-12-02