Digital Products-Activation & Customer Success -Sr. ...
PwC - New York City, NY
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Specialty/Competency: Advisory - OtherIndustry/Sector: Not ApplicableTime Type: Full timeTravel Requirements: Up to 20%A career in Products and Technology is an opportunity to bring PwC''s strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.Our team activates/implements existing products for our customers in order to ensure the customer is able to increase/sustain the use of those products in ways that continue to generate meaningful value for our clients.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, you''ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm''s code of ethics and business conduct.Custom Orgs :Global LoS :Internal Firm ServicesGlobal Network :Internal Firm ServicesGlobal Competency Network :IFS - Internal Firm Services - OtherGo-To-Market :Not ApplicableSector :Not ApplicableProgramme Type :Experienced HireJob Requirements and Preferences :Basic Qualifications :Minimum Degree Required :Bachelor DegreeAdditional Educational Requirements :Bachelor''s degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college.Minimum Years of Experience :3 year(s)Preferred Qualifications :Degree Preferred :Master DegreePreferred Knowledge/Skills :Demonstrates thorough abilities and/or a proven record of success as a team leader by having the following:Contributing to the design of customer success strategies that help clients solve business challenges using the Terrain Insights technology and PwC Consulting services;Facilitating user onboarding/training/support;Conducting application mapping and analysis using Terrain Insights to support client engagements;Producing client deliverables and outputs;Creating User Guides, training materials and other product documentation;Preparing and maintaining timelines, status, and other engagement and project management documents;Sharing and collaborating effectively with others;Identifying and making suggestions for improvements when problems and/or opportunities arise;Handling, manipulating, and analyzing data and information responsibly;Following risk management and compliance procedures;Contributing to a positive working environment by building relationships with team members;Seeking guidance, clarification, feedback, and coaching to improve performance proactively;Focusing on details, resulting in precise and accurate work, as well as performing in a variety of conconcurrent assignments while maintaining a focus on quality;Demonstrating a working knowledge of IT infrastructure and networking fundamentals;Having experience in one or more of the following areas: IT Service Management (ITSM) / configuration and asset management (CMDB), cybersecurity, privacy, or cloud transformation;Demonstrating an understanding of and experience with Customer Success principles and approaches;Having proven oral, listening and written communication skills, including presentation and facilitation;Possessing proven problem solving skills with the ability to quickly diagnose and resolve issues;Preparing or coordinating technical documentation to support client presentations on complex technical topics;Utilizing firm sponsored technology, including Microsoft Office Suite & Teams, Google Suite, Salesforce, and Miro;Formatting highly stylized documents and decks to ensure projects meet planned objectives and production guidelines; and,Demonstrating a high attention to detail, performing quality control reviews on own work, and that of colleagues.At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.For positions in Colorado, visit the following link for information related to Colorado''s Equal Pay for Equal Work Act:
Created: 2024-04-06