Administrative Assistant: III (Senior)

Job DescriptionJob DescriptionJob Title: Regional Support SpecialistThe Regional Support Specialist (RSS) is a vital role within Coldwell Banker Real Estate, providing essential administrative, operational, and customer service support to branch offices, leaders, and agents. This position requires experience in marketing and social media management, strong communication skills, a creative mindset, and the ability to work both independently and collaboratively. The RSS team works across multiple offices, ensuring smooth operations and exceptional service, contributing significantly to the success of our agents.Compensation: $22.00 - $24.00 per hourBenefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.Assignment Type: 3-month contractLocation: On-Site - West Hartford, CT 06107Responsibilities:Office Organization:Collaborate with facilities and IT partners to ensure all items in the office remain in working order.Ensure needed office supplies are sufficiently stocked and organized, and mail is distributed.Greet and direct agents/customers as needed.Agent Support:Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business.Support agents with any technology, process, or operationally related questions.Promote a friendly, inclusive office culture that reinforces our agent value proposition.Work with the Agent Onboarding Team as needed to support the agent onboarding process.Transaction Support:Ensure our agents' transactions are efficiently and accurately processed; commission payments are timely and adjustments are avoided.Scan physical checks as needed.Act as a point of contact for following up on missing documentation or escalation of transactional issues.Database entry and updates - MLS, Transaction Manager.Ensure our agents' transactions are complete for compliance, commission payments are timely, and adjustments are avoided.Systems review of Trident and transaction manager, issue resolutions submitted through OnBase.Branch Leader Support:Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture.Minimum Qualifications:1 or more years of customer service experience preferred; prior real estate office experience preferred.Strong written and verbal communication skills.Technologically proficient in all areas, including but not limited to familiarity with various operating systems on PCs and Macs and the ability to navigate computer software.Proficiency with Microsoft Office.Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.Customer-focused, delivery-oriented, ability to multi-task.Willingness to be nimble and adjust priorities as needed.Ability to travel to additional offices in the region on an as-needed basis.This role is ideal for someone who thrives in a dynamic environment and is passionate about providing exceptional support to real estate professionals. If you have experience in marketing and social media management, strong communication skills, and a creative mindset, we encourage you to apply. Pay Details: $22.00 to $24.00 per hourSearch managed by: Jason Timothy Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Created: 2025-04-19