Enterprise Mobile Service Technician

Job DescriptionJob DescriptionTHIS POSITION IS ELIGIBLE FOR A SIGN-ON BONUS OF UP TO $6,000+ DEPENDING ON EXPERIENCEThe Enterprise Mobile Service Technician independently performs in-field advanced diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment, by operating a mobile service vehicle and traveling to customer locations throughout our TNE area of responsibility. The Enterprise Mobile Service Technician is responsible for the effective repair of machinery and components at high levels of quality across all TNE locations.True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You!It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!Youll focus on:The first line of mobile service support to the True North Equipment customer basePerforming advanced diagnostics, repairs, reconditioning, and assembly on agricultural equipment and established technology infield and service department, using the lasted diagnostic technologies such as Service Advisor, as assigned by a supervisorParticipates in Service EDUCATE Training programs required for the development of skills and knowledgeYou are the face of True North Equipment to deliver a professional experience to the customer base and are known as a trusted technical advisorYou are a willing mentor of service technician traineesAvailable to support employee and customer training eventsMaintain current knowledge of John Deere and competitive productsMaintain condition of vehicles, inventory, tools, and equipmentYou will maintain a clean work area and perform work in a neat and orderly fashionFollow all safety rules and regulations in performing work assignmentsWork must be completed in a safe, professional, and timely mannerProvide timely completion of all repair orders, reports, and forms required in conjunction with work assignmentsYoure accountable for all time and all material used in performing assigned dutiesDocument machine information and repairs completed on work orders, including parts and fluids usedForklift experience and license preferred.Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill setParticipate in all company/location driver communication efforts, including open book meetings, huddles, department meetings, and other related effortsWhat we are looking for:You can perform advanced repairs and maintenance using special tools and equipment following technical manual procedures on machines of the technicians specialtyMust have 5+ years of experience performing diesel service repairsExcellent mechanical skillsStrong computer skillsExcellent customer service skillsAbility to assemble and perform maintenance functions on equipmentStrong oral and written communication skillsStrong organizational skillsAdvanced knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipmentExcellent skills in operating vehicles and equipment used for diagnostic purposesYoure able to use Service Advisor and basic computer functionsCan lift at least 75 lbs. repeatedlyYou have advanced diesel service technician education preferred - Level 3You have a high school diploma or equivalent experience required; associates degree is preferredStrong work ethic to complete a task efficiently with minimal supervision. The individual will serve as an in-field representative for True North EquipmentCommunication skills are required to clearly articulate aspects of work being performed to a customer in a courteous and effective mannerIdentify and communicate solutions for customer service opportunities in areas of responsibilityAccountable for billable time and assigned work ordersResponsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on-time submittal of informationHave a valid drivers license and clean MVRCandidates must have valid work authorization and be able to work in the U.S without company sponsorshipPerform all other duties as assigned by management in a safe, professional, and efficient mannerUnderstands and adheres to TNE customer data policies and procedures.Maintain a positive and professional working relationship with peers, management, and support resources.Ensure that the companys reputation and image in the community is consistent with TNE valuesMust have an adequate toolset to perform job responsibilitiesHigh school diploma or equivalent experienceThis role is classified as a safety-sensitive position. As such, the employee must undergo required drug testing.This individual must be able to perform quality work as efficiently and profitably as possible and work overtime and weekends on occasion.Normal hours worked are Mon-Fri 8am-5pm in our off-season. Seasonal hours worked are Mon-Fri 730am-530pm and every other Saturday 730am-12pm, with extended hours and on-call hours seasonally.Conduct yourself in the presence of customers and the community so as to present a professional image of True North EquipmentMaintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer servicePerform all other duties as assigned by management in a professional and efficient mannerReports directly to: Service ManagerTotal Rewards Package:The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day! $26-$45+ hourly depending on years of experience, plus an assigned company vehicleInsurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance. 401K: TNE offers 401K with company matching for qualified employees because who doesnt want to save for retirement? PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it! Holidays: We have 7 paid holidays and a few other special days for you to spend with your favorite people. Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE. Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors appointments, too! Parental Leave: If youre expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy! AND SO MUCH MORE!All new hires must pass a pre-employment background check and drug screening, and based on the job requirements, you may also be subject to DOT drug and alcohol testing requirementsTrue North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with

Created: 2025-04-19