Quality Compliance Manager

Job DescriptionJob DescriptionCome Be Part of a Mission that Matters!The Quality Compliance Manager is responsible for ensuring that departmental activities align with quality goals and objectives. This role involves establishing a site quality management system, coordinating prompt corrective actions for quality events, maintaining effective workflows for customer complaints, and assisting in internal audits, coordinating, and approving change control plans, establishing and maintaining a controlled document system. The QC Manager will lead troubleshooting teams, monitor, and report on corrective action effectiveness, and collaborate closely with Operations Leadership to identify and mitigate quality risks. Additionally, the position supports compliance with ISO and CLIA standards and drives global quality alignment. The position would oversee both Randolph WI and the Pleasantville, IA locations.Essential Duties and Responsibilities include the following:Coordinates activities of departments for which responsibility is delegated to attain quality related goals and objectivesFocuses on helping operational personnel in completing immediate corrections to quality events in timeline mannerCreates and maintains workflows, templates, and response teams for quick resolution of customer complaintsConducts Assists in conducting Internal AuditsBe proactive in monitoring, trending and reporting of corrective action effectiveness with focus on repeated issuesAssists with technical investigations related to customer complaints.Leads the troubleshooting teams to ensure a resolution or path forward is established in a timely manner.Provides suggestions on process improvements to resolve CAPAs and based on trending(This role would be the highest-ranking Quality role at the site) Works with Quality Supervisor and Operations managers to supports a quality management system and global quality procedures including development, documentation and executionInteracts routinely with all levels of management and co-workers in an effective and respectful mannerWorks closely with Operations Leadership in a proactive manner in identifying and mitigating quality risksDrives global quality alignment especially as it relates to corrective action and training implementation from a quality perspectiveTrends success/fail rates and error patterns to identify quality issuesTravel 25% of the time between both locaitons.Preferred Qualifications:Bachelor's degree from related field, or equivalent industry experience. Five years experience working in an established quality management system, capable ofProblem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information proficiently; Develops alternative solutions; Works well and organizes group problem solving situations; Uses logic even when dealing with sensitive topics.Communication - Writes/ speaks clearly and informatively; communicates relevant information to the appropriate personnel, actively listens and engages appropriate responses; Responds professionally to all questions in a timely manner; Participates in and manages meeting(s).Organization/Time Management - Prioritizes and plans both routine and on the spot training tasks/activities; uses time efficiently; sets goals and objectives; manages priorities efficiently and in collaboration with management.Professionalism - acts and responds to all personnel within the organization with courtesy honesty and respect; reacts well under pressure; accepts responsibility for own actions; follow through on commitments.Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Business Acumen - Understands business implications of decisions; analyzes costs to promote profitability; demonstrates knowledge of market competition; aligns work with strategic business goals.Ability to read, analyze, and interpret general science and business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.To perform this job successfully, an individual should have knowledge of Microsoft Office software, LIMS systems, as well as various bioinformatics software packages.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:Diplomacy and Tact - Deal with situations involving trainees, peers and management in an objective, effective and non-confrontational manner.Accountability - Is responsible for all actions and procedures performed individually, and calls attention to the importance of accountability while training personnel.Ethics - Treats people with respect; Keeps commitments; Works ethically and with integrity. Upholds and promotes organizational values; Maintains confidentiality.Patience - Demonstrates flexibility and ability to adjust training programs to meet each individuals knowledge and learning style.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Inquisitive Nature - Exhibits the desire to understand background knowledge, remain up to date on any protocol changes, and promotes enthusiasm for knowledge and learning.Initiative - Asks for and offers help when needed.Self-Motivation - Initiative to undertake or continue a task or assignment without direct prompting by a supervisor or manager.Quality and Attention to Detail - Demonstrates accuracy, thoroughness, and is detail-oriented; Identifies ways to improve and promote good quality; Provides feedback to improve performance; Supervises trainees to ensure a high standard of quality.Organizational Support - Follows policies and procedures; Completes assigned tasks in a timely manner; Supports and promotes organizations goals and objectives; maintains confidentiality.Safety and Security - Observes safety and security procedures; Determines appropriate action within the guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Calls attention to the importance of safety procedures while training personnel.Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan; Takes responsibility for own actions; Keeps commitments.Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are accounted for during their absence; arrives at meetings and appointments on time.Apply Today!WHO IS NEOGEN:From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our animal safety solutions are used on farms, veterinary practices and manufacturers around the world to provide the best animal care possible. Whether food or pharmaceuticals, Neogens provides a one-stop shop for the health and safety to our animals and our customers operations.Neogens culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. Its our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.

Created: 2025-04-25