Customer Relations Specialist

Job DescriptionJob DescriptionDescription:Join our Team in Russell!!Customer Relations/Delivery SpecialistReports to Store ManagerResult Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and valuesExperience Pharmacy, retail sales, and/or customer service experience preferredOther Requirements Valid Drivers License required, Dependable vehicleRequirements:ExpectationsPromote and adhere to the mission, vision and values of Midwest Family HealthHonest, loyal and trustworthyFriendly and energetic personalityAbility to handle multiple tasks within prescribed timeframes efficiently and effectivelyAbility to take initiative to fulfill the duties and responsibilities of positionMust be detail-oriented and able to maintain an organized workflowMust be committed to close follow-up and timely completion of all assigned tasksPossess advanced computer and data input skillsSkilled in operation of basic office equipment such as copier, fax, and telephoneSkilled in use of Microsoft Office, especially Excel and Word, softwareAbility to become skilled in use of Pioneer Rx softwareMust be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional mannerAbility to use cash register and 10-key calculator with accuracy and efficiencyExcellent math and verbal skillsAbility to sit and/or stand for long periods of timeAbility to climb stepladders, bend, twist and maneuver in tight spacesVision and hearing correctable to normalAbility to lift up to 40 poundsAbility to read, write and speak English fluentlyGood short and long-term memoryRecognize own limitations and seek assistance when requiredFunction within the limits of the law and Midwest Family Health policies and procedures and the employee manualCUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:Assist customers with the selection of merchandiseUtilize the Point-of-Sale system to process customer purchases and paymentsAssist with the receiving, restocking, ordering and facing of merchandiseAssist with marketing and publicity activitiesAnswer phone callsPrescription deliveries to customers within the city limitsHousekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):Answer telephone and handle questions that do not require a pharmacists expertise or judgmentReceive written prescriptions or telephone refill requestsGather information needed to prepare prescriptionsRecord information needed before prescriptions can be dispensedStore written prescription forms after prescriptions are dispensedEnter data into computer programHelp pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptionsKeep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stockedPlace completed prescriptions in the will-call binOrder, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliersPrepare insurance claims and verify paymentHelp patients find over-the-counter medicationsCheck pharmacy stock for outdated medicationsPrepare medications for nursing homesMaintain immunization schedules and documentationSchedule and prepare documents for MTM (Medication Therapy Management) appointmentsAssist with CMR (comprehensive Medication Review) appointmentsPerform housekeeping duties within the pharmacy departmentOTHER:Use of personal vehicle is occasionally required - mileage to be reimbursed at federal ratePotential for future after hour on call duties (in rotation with other staff)Function within the limits of the law and Midwest Family Health policies and procedures and the employee manualPerform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

Created: 2025-04-26