Service Manager

Job DescriptionJob DescriptionDescription:Who We AreUnited Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.What Youll GetBonus ProgramTraining through John Deere UniversityA comprehensive employee benefits plan that includes medical, dental, vision, and 401K MatchReferral BonusEarned PTOEmployee Assistance ProgramPaid Company holidaysCompany Paid Life InsuranceGreat Work/Life BalanceOpportunities for advancementA chance to work for the best in the businessJob Type: Full-timeSchedule: Monday - Friday 1st shift - Saturdays as neededUnited Ag & Turf NE is looking for a Service Manager who will be responsible for managing the operations of the Service Department at the branch to provide the highest level of external and internal customer satisfaction. You will work closely with other leaders and employees in the store to ensure building operations remain safe, secure, and well-maintained.What Youll DoManage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledgeEnsures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfactionResolves elevated customer issues as needed with a high level of customer service; escalating if neededParticipate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch locationAssist in the development and execution of effective Service Department policies and processesCreate annual branch Service Department forecast & goals, in alignment with financial & operational objectivesExecute the Service Departments strategic & marketing plans and regularly review progress to ensure achievement of goalsEffectively communicates with the Corporate Service Manager, branch Parts Manager and branch personnelResponsible for hiring, training and development of service personnelComplete performance reviews of service personnel and deliver appropriate corrective action and discipline as neededEnsure all department tools, equipment and vehicles are in good working orderIdentifies and develops new customer and business opportunities to achieve department growthEnsure a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as neededRequirements:What it TakesExcellent customer service skills and follow through abilityFamiliar with the equipment industry, John Deere and competitive products preferredGeneral understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipmentAbility to manage personnel and adhere to company policies and proceduresAbility to use standard desktop load applications, email, internet functions and Service AdvisorAbility to work varying shifts, weekends, and holidays or as needed for an on-call rotating basisAbility to write and speak effectively to individuals and groupsHigh level of attention to detail and accuracy of informationSolid understanding of financial principles relative to Service Department operations and company business systemsAbility to create, analyze and interpret internal reports and provide feedback with areas of improvementExhibits necessary skills to effectively manage a fast-paced environmentExhibits strong desire to expand personal developmentAbility to work within and promote a strong team environment across all departmentsExhibits a willingness to accept additional assignmentsAchieves and maintains forklift certificationAbility to travel for customer service and training as neededClean drivers record and valid drivers licensePreferred2 years of equipment industry or service experienceEducationHigh school diploma, or GEDPhysical RequirementsThe physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain.Operate a motor vehicle both day and night.While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephoneSpecific vision abilities required by this job include close vision requirementsHearing ability is sufficient to communicate with others in person or over the phoneLight to moderate lifting may be required (up to 50 pounds)Ability to reach, stoop, kneel, and bend as needed

Created: 2025-04-27