MSR I

Job DescriptionJob DescriptionGNWFCU POSITION DESCRIPTION MEMBER SERVICE REP. IReports to: Branch Manager and Lead Member Service Rep. Exempt/Non-Exempt: Non-Exempt - Part-time or Full-time.Supervises: N/A Note: Statements included in this description are intended to reflect, in general, the duties and responsibilities of this position and are not to be intended as being all inclusive. Nothing in this job description is intended to be and nothing in it should be construed to be a contract of employment, expressed or implied. Primary Purpose of Job: Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing. This position is the front line of our Credit Union, so excellent customer/member service is expected. Duties and Responsibilities: 1. Employee provides an outstanding level of member service and member satisfaction. 2. Employee must have computer and office equipment experience. 3. Employees perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing and entering on the CUs computer system. 4. Employees receive payments for mortgage, installment and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Employees must understand credit union policies, regarding delinquent loans and know what to suggest to the members, or who to refer them to.5. Employees provide members with the forms necessary to transact business at the credit union. 6. Employees examine checks for endorsements and negotiability. 7. Accuracy is a crucial part of an employees job, such as providing correct transactions and cash to members when requested. 8. Employees must practice cross-selling of all products and services offered by the credit union 9. Employees must provide routine information on credit union products, services and policies, including eligibility for membership, types of credit union accounts, some loan procedures, interest rates, current dividend rates, branch locations, office hours and telephone numbers. 10. Respond to members requests, problems and complaints, and/or direct them to the proper person for specific information and assistance. 11. Receive information pertaining to members accounts and process or route to proper departments. 12. Process stop payments on share draft accounts and ACH direct deposits.13. Provide members with account status, including current balances and loan payoffs. 14. Maintains an accurate cash drawer and balances in a timely manner. 15. Follow through on member questions or requests. 16. Work on internal training through online courses.17. Practices confidentiality with all member transactions and Credit Union policies and procedures.18. Must comply with the credit union's Bank Secrecy Act/AML/OFAC policy as required by the position.19. Regular attendance is an essential requirement for this position.Knowledge, Skills, and Abilities desired:Typically, entry level, pay rate depends on experience. High School diploma or equivalent or actively pursuing a High School Diploma or GED. Effective communication skills, and the ability to work successfully with the public in a frequently stressful environment. Experience in sales, customer/member service, cash handling and a good math/business aptitude. Employees of GNWFCU must possess mobility and stamina to work in a standard office setting. Employee must be able to use standard office equipment. At times, some employees may have to lift items up to 50 pounds. Part of the job requirements may include the need to stand or sit for long periods of time. Some employees may need the ability to raise their arms above their head. Employees should have adequate hearing and speech to communicate with our members and/or staff on the phone, in person or through the drive-thru speaker systems. This statement is not all inclusive of the physical requirements but is in general, covering most areas of the credit union. GNWFCU will make every effort to provide reasonable accommodations to an employee with a physical, mental or sensory disability in order to allow that employee to perform the essential functions of his or her job. We require a full background check and drug screening prior to hire, if you are chosen. The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. Aspects of this position may be changed or supplemented from time to time, at the sole discretion of management.

Created: 2025-04-29