Customer Experience Supervisor

Job DescriptionJob DescriptionCustomer Experience Supervisor Stone Fabrication & InstallationLocation: Jefferson, WI (Relocation Welcome) | Type: Full-Time | Compensation: $50,000$60,000/year + Full Benefits Lead with Service. Build Relationships. Elevate the Customer Experience. Are you a customer-first leader who thrives in a fast-paced, team-oriented environment? Do you believe great service starts from the topwith clear communication, strong processes, and a calm, professional tone even in high-pressure moments? Were searching for an experienced Customer Experience Supervisor to join a well-established and growing custom countertop company in Jefferson, WI. With over 30 years of regional success across the Midwest, our client prides themselves on delivering outstanding service to major home centersand theyre looking for a supervisor who can help elevate that mission. If you have a proven track record in customer service management and a passion for people, systems, and communication, this is a great opportunity to step into a leadership role with long-term growth potential. What Youll Do:Act as the primary point of contact for key accounts (including major home centers like Home Depot and Lowes)Ensure timely, consistent communication across phone, email, and SMS platformsLead, train, and support a small customer experience team to ensure high performance and strong moraleManage internal systemsphones, call center tools, shared inboxes, and messaging platformsChampion the clients brand and customer-first values across every interaction and processMonitor KPIs such as VOC (Voice of Customer) and LTR (Likelihood to Recommend)Collaborate across departmentssales, operations, QA, accountingto address customer needsResolve escalations quickly and identify service improvements proactivelyWhat You Bring:3+ years of experience in customer service management or supervisionStrong leadership and communication skillsyou set the tone for your teamAbility to work cross-functionally in a fast-paced, production-based environmentExcellent organizational and multitasking skillsData-driven mindset with experience using service metrics to drive improvementsComfort with customer experience systems and call center platformsProfessional, calm, and solutions-oriented approach to customer issuesHigh school diploma or GED requiredValid drivers license and ability to pass a background check and drug screenCompensation & Benefits:Salary: $50,000$60,000 annually, based on experienceBenefits: Full medical coverage, paid time off, and additional company perksRelocation: Support considered for the right candidate If youre a natural leader with a passion for service and systemsand you want to join a growing company where your work directly supports quality and client satisfactionthis role could be a great fit. Apply now to take the next step in your customer experience career. Who is Bronwick? Bronwick helps professionals like you find high-quality opportunities in the stone industry. We partner with over 100 fabrication shops across the U.S. to connect talented people with roles where they can thrive. Apply today and take your next step with confidence.

Created: 2025-04-30