Customer Service Associate - HVAC Dispatcher

Job DescriptionJob DescriptionPro-Air Heating, Cooling & Electrical is seeking a full-time Customer Service Associate - HVAC Dispatcher to join our team in Bloomington, IL. We offer a competitive wage of $18 - $23 an hour, alongside amazing benefits that include:Medical and dental insurancePaid time off (PTO)A 401(k)A spiff programA company vehicle for techniciansA group healthcare plan where our company pays 70% of the premiumA SIMPLE IRA retirement plan with company matchThis is your chance to be part of a growing company where your skills will make a difference. Apply now and start your journey with Pro-Air!DISCOVER WHO WE AREAs a locally owned and operated business, we are well-versed in the challenges of extreme weather, changing seasons, and the cost of keeping a comfortable home in Central Illinois. Our mission is to provide simple, affordable, and rewarding services to our clients. No matter the job, our team of professionals put their skills and knowledge into creating the best quality projects.We are a family-driven organization that cares about the fulfillment of our employees. When you join our team, you are not just another number. We maintain an open-door policy with our employees to discuss personal issues and work to provide them with a work-life balance that works for them. If you enjoy flexible, fair, and honest work, you'll fit in perfectly at our small but mighty company!DELVE DEEPER INTO THIS ROLESchedule:You'll work a full-time Monday through Friday schedule between 7:30 AM and 4:30 PM.Day-to-Day:As our Customer Service Associate - HVAC Dispatcher, you'll be the heartbeat of our operations. Your day will involve fielding phone calls and scheduling service calls, ensuring our technicians are dispatched efficiently. You will complete work orders, review invoices for accuracy, and enter vendor bills into our system with precision. Coordinating with field staff, you'll manage the daily workflow to optimize efficiency and ensure timely service. You'll handle customer inquiries, complaints, and service requests with professionalism and empathy, and maintain accurate records of service calls, customer interactions, and technician reports. Your role is crucial in providing the exceptional service our customers expect and deserve.Qualifications:Ability to multitask and handle varying levels of workloadGreat customer service skillsBeing detail-oriented and having a great telephone presence is a huge plus! The ability to take direction and double-check work is also desirable.DON'T WAIT - APPLY TODAY!Ready to join a company that values its employees and customers? Apply now to become a part of the Pro-Air family! Our initial application process is quick, easy, and mobile-friendly. Don't miss this opportunity to advance your career as our Customer Service Associate - HVAC Dispatcher!

Created: 2025-05-01