Eligibility Coordinator (On-Site in Lake Isabella)

Job DescriptionJob DescriptionGENERAL JOB DESCRIPTION Greater Bakersfield Legal Assistance, Inc. (GBLA) seeks a detail-oriented and compassionate Eligibility Coordinator to assess and determine the eligibility of applicants seeking legal services. The Eligibility Coordinator will be the first point of contact between applicants and GBLA. The eligibility coordinator will play a crucial role in ensuring that applicants meet GBLAs eligibility criteria. The ideal candidate will have strong interpersonal skills, the ability to handle sensitive information with confidentiality, and a commitment to GBLAs mission. DUTIES AND RESPONSIBILITIESConduct intake screenings via phone or in person, using interpreter services if needed, to determine applicant eligibility based on GBLAs guidelines.Gather and verify necessary documentation and information from applicants.Maintain accurate and up-to-date records of applicant interactions in GBLAs case management system.Provide a clear explanation of GBLAs eligibility criteria and services to applicants.Refer ineligible applicants to alternative resources, shelters, and partner organizations when appropriate.Collaborate with GBLA staff to ensure a smooth intake and case assignment process.Regularly meet and confer with other staff regarding new cases.Stay informed on GBLAs service areas, funding restrictions, and regulatory requirements that impact eligibility determinations.Assist in tracking and reporting eligibility trends and client demographics to support organizational planning.Track and log time pursuant to GBLAs internal timekeeping procedures.Participate in training and professional development opportunities as needed. QUALIFICATIONS Experience in client intake, customer service, social services, or legal assistance, is a plus.Strong communication and active listening skills.Ability to interact effectively and professionally with individuals experiencing trauma and crisis.High attention to detail and ability to follow standardized procedures.Proficiency in Microsoft 365 and experience using databases or case management systems.Bilingual (English/Spanish) preferred but not required.Ability to handle confidential information with discretion.Strong organizational and time-management skills.Company DescriptionGreater Bakersfield Legal Assistance, Inc. GBLA is a 501 (c) 3 nonprofit organization whose mission is to promote social change and justice by providing high-quality legal services to the low-income community. GBLA s service area is Kern County, California. It is the states third-largest county in land area.Company DescriptionGreater Bakersfield Legal Assistance, Inc. GBLA is a 501 (c) 3 nonprofit organization whose mission is to promote social change and justice by providing high-quality legal services to the low-income community. /r/nGBLA s service area is Kern County, California. It is the states third-largest county in land area.

Created: 2025-05-02