Branch Manager

Job DescriptionJob DescriptionDescription:We're seeking a dynamic and results-oriented Bank Branch Manager to lead a team of 8 direct reports and drive market share growth in partnership with our Market President of Tuscola, Illinois. This is an important role within our growing multi-state community bank. We are an award winning team proudly holding a Bauer Financial 5-Star Rating and recently named a second time by Newsweek as one of America's Best Regional Banks. Job DescriptionJob Title: Branch ManagerDepartment: TuscolaReports To: Market President, TuscolaFLSA Status: ExemptType of Position: Full-Time Job SummaryThe Branch Manager will be responsible for overall operations and oversight of the Tuscola Branch. They will have managerial responsibilities including mentoring, coaching, and developing other employees in the customer service area. The Branch Manager will exhibit ownership of all functions of the branch and will evaluate processes and procedures to recommend improvements and gain efficiencies. They will communicate effectively and respectfully with coworkers and customers and promote TrustBank's service standards and core values. It is expected that the Branch Manager will project a professional image both internally and externally and promote and embrace the Core Values of TrustBank at all times.Primary Duties and Responsibilities Communicate effectively with prospective and current customers. Foster customer relationships with Tuscola staff by introductions, collaboration, and delegation. This will ensure that customers are comfortable going to multiple staff members for their needs. Ensure the established customer service standards and core values are met at the Tuscola location. Cross-sell the various bank products and services. Evaluate customer's needs and provide solutions. Coordinate with the Senior Relationship Manager to onboard new customer relationships. Collaborate with the Senior Relationship Manager and Market President to ensure the highest level of customer service. Ensure personnel are familiar with all TrustBank products and can speak confidently about them with customers. Staff the Tuscola location which includes scheduling, interviewing, hiring and evaluating employees. Coach and mentor the team with a hands-on approach while promoting brand awareness, internally and externally, and ensuring TrustBank customer service standards and core values are upheld. Communicate effectively and respectfully with co-workers. Train or supervise the training of personnel in efficiently performing the functions and duties of their respective positions. Oversee all operations of the branch. Evaluate procedures and recommend/implement changes to improve efficiency. Promote morale and good communications. Ensure all bank policies and procedures are followed. Ensure compliance with all regulatory requirements. Open and close bank daily. Balance the Tuscola location. Open new accounts and perform Teller duties as needed. Approve checks within limits. Assist in ordering supplies for the Tuscola Branch. Attend educational seminars and meetings as required. Manage the Tuscola Branch credit card receipt reconciliation process. Ensure maintenance on equipment is scheduled as needed. TrustBank Core ValuesEmbrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Strictly manage and protect sensitive information to which you are entrusted.Compensation and BenefitsCompensation for this position is $57,000 - $75,000/per year and includes discretionary annual bonus. TrustBank provides a generous benefits offering and details may be found on our bank's website: Conditions and Essential FunctionsThis is a full-time, Exempt position, working a minimum of 40 hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank and Detail if weekend hours are required. Well-lit office environment and the noise level is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Ability to travel periodically to other bank locations for meetings and training.DisclosuresTrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.The position requires Operations Support from the TrustBank COO Updated: March 25, 2025Requirements:Traits/Characteristics of a Successful Branch Manager Ability to motivate and inspire a team to achieve goals Delegate tasks effectively and providing clear direction Actively listen and respond timely to internal and external inquiries Relationship builder with customers to foster loyalty Demonstrates empathy and professionalism Networks and can source business opportunities Embraces new technologies and processesEducation and/or Experience Minimum of 2 years prior financial institution management experience, or 5 years financial institution experience. Tuscola area and market knowledge are preferred.Required Skills and AbilitiesAbility to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees, customers, regulators, board of directors, and the general public. Strong basic math skills and ability to learn and apply financial concepts. Familiar with Microsoft 365 and strengths in Excel, Word, Outlook and Teams and knowledge of core bank systems, supporting software, and cloud applications. Required to complete all training and annual renewal requirements as required. Ability to complete ongoing regulatory and compliance training.Compensation details: 57000-75000 Yearly SalaryPI042ed0250897-25405-37265910

Created: 2025-05-01