Customer Associate

Job DescriptionJob DescriptionCustomer AssociateWork Location: Chamberlain, SDPay range: Starting wages range from $20.00 to $25.00 per hour DOEEmployment Status: Limited Part Time (20 hours a week)External candidates apply at Internal candidates apply through iConnect. About this position:Customer Associate (CAs) communicate directly with customers and respond to a variety of customer needs and requests. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CAs must coordinate with other NorthWestern Energy employees to find relevant information and take necessary action. About this job: Accept customer payments and post the same dayBalance cash drawer daily; make bank depositsInput and completion of service ordersMeet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactionsExplains rate changes and bill calculations as necessaryAdministers credit program within prescribed scope Listen and respond appropriately to customer needs while reviewing and entering data on a computer Type memos, e-mails, and other correspondence in an accurate timely mannerRespond to emergency situations professionally and accurately by following established policy and proceduresPerform calculations to determine customer payments and other account related activityAssist customers using established policies and proceduresRespond professionally and positively to customer complaints or inquiriesWork effectively in a team and in close proximity of teammatesPerform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations.Maintain confidentiality of customer and other confidential informationEnsure proper coding and processing of purchase card transactions and AP invoices Support the new construction process through administrative SAP functions, payment processing and service order creationAssist customers with local permitting requirements and basic construction standardsSupport local operations with SAP notification processing and other data entry as requiredRespond appropriately to internal requests and work across business units to ensure processes and procedures are being upheldAnalyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate mannerAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesAm I right for this job? Here's the success profile: High School diploma or equivalentSuccessful completion of training program Demonstrate and maintain good safety recordProficiency with the Microsoft Office suite and other computer applicationsExcellent attendance recordValid driver's license and satisfactory driving recordRequisition #4730Posting Dates: April 29, 2025 through May 13, 2025Department/Division: Customer CareEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: NoneWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at quiries@. Job Posted by ApplicantPro

Created: 2025-05-02