Customer Service Representative

Job DescriptionJob DescriptionNew starting rate $17.05 per hourPaid Holidays - Paid Time Off - Paid Training - Benefits Package availableFull time, Monday - Friday, Day shiftSummary of PositionOne of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!Essential Job RequirementsMust be able to multi-task between various responsibilitiesProvide friendly, accurate and complete information to customersRespond to requests and resolve customer concerns as they ariseMust be able to make hard decisions and handle stressful situations while deescalating difficult callersMust be able to meet deadlines with a high level of professionalism and confidentialityPlease note: This position is an in-office only position.Required EducationHigh School diploma or equivalent experience in a related fieldRequired SkillsCall center experience preferredAbility to find, read, interpret and document information from multiple sources including state and/or company systemsAbility to type a minimum of 25 wpmAbility to sit for extended periods of timeAvailable SchedulesFull Time - 40 hours per weekPart Time Benefit Eligible - 30 hours or more per weekPart Time - less than 30 hours per weekWork ArrangementPlease note: This position is an in-office only position.

Created: 2025-05-11