Clinical Administrative Coordinator

This position is Onsite. Our office is located at 501 Rue De Sante Suite 5 Laplace, Louisiana 70068At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The?Clinical Administrative Coordinator will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists.Every employee is expected to meet Peoples Health minimum requirements:Commitment: to our Members: We have the power to change our members' lives by placing them at the center of everything we do dailyAction: By working together and delivering quality service, we enhance the lives of our members through dedication and teamworkResponsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learningExcellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members' lives This position is full time (40 hoursweek) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM - 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime.We offer up to 1 week of paid training and then training as needed thereafter. The hours of training will be based on your schedule or will be discussed on your first day of employment.?Training will be conducted onsite. Primary Responsibilities:Improve health care quality and increase likelihood of desired health outcomesWelcome and greet members and guests in a professional service mannerProvide education and clarification on the H.I.P.A.A. and Consent to Treat documentsObtain signature on consents and attestations from Member and or authorized representative and appropriately file and or scan documents in the Member's medical recordReceiving and placing outbound calls via a Cisco Agent Queue and scheduling across all covered markets and TelehealthFollow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.)Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health recordEnsure that all schedules are closed at the end of the day with no pending appointments.Support health information technology (HIT) in health care quality improvementParticipate in ongoing training to ensure the records are accurate and secureFollow corporate instruction based on Federal and State guidance related to health information documentation and securityMeet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumesReviews and updates Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma GED?OR equivalent years of work experienceMust be 18 years of age OR older6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor.Experience with Microsoft Word (ability to open, create, edit, save, and send documents)Experience with Microsoft Excel (ability to open, create, edit, save, and send spreadsheets)Experience with Microsoft Outlook (ability to open, create, edit emails)Must be able to work at 501 Rue De Sante Suite 5 Laplace, Louisiana 70068Ability to travel up to 10% of the time, domestic travel onlyAbility to work fulltime, Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM - 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications:2+ years of experience in a medical office or healthcare settingBilingual fluency in English and SpanishExperience a call center environmentExperience working in a metric-based environment Soft Skills:Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)Exceptional attention to detail Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.  #RPO #RED #RPOLinkedIn

Created: 2025-10-01