Inside Sales Customer Service

Top Job Located in Newberg, OR Salary: $20.00 - $25.00hourThe Customer Service Support II representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers' support needs are met.Primary Duties and Responsibilities: (include, but not limited to):• Routinely interacts with customers taking daily orders.• Answers technical questions surrounding product line.• Enters customers' orders accurately and quickly.• Maintains professionalism while ensuring strategic statements are met.• Reports customer issues & on-time delivery issues daily.• Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.• Control upkeep of all sales records.• Utilizes CRM system to capture pertinent data.• Analyzes and evaluates problems and makes decisions accordingly with input.• Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.Educational and Skill Requirements:At least 5 years of experience in a manufacturing industry office settingKnowledge of ISO and FDA requirements.Excellent problem-solving and decision-making skills.Requires the demonstrated ability to effectively communicate with all levels of the organization.Ability to work under pressure and maintain a pleasant demeanor.Ability to make quick and accurate decisions based on information collected.Ability to speak clearly and confidently in a positive manner when interacting with customers.Strong technical and mechanical aptitude.Possess organizational skills with the ability to multi-task.Proficient with Excel, Word, Outlook & Windows, and CRM systems.Outstanding verbal communication skills and strong telephone etiquette.$20.00 - $25.00hour#MacAdminExpress Office: McMinnville 733 Northeast Baker StreetMcMinnville, OR 97128

Created: 2025-10-01