Housing Case Manager

Job Title: Housing Case Manager Location: Syracuse Salary: $21.50 Hourly Classification: Non-Exempt, full-time, thirty-five-hour (35.0) week; occasional evenings and weekends required for meetings, workshops, conferences, and seminars. Position Summary: The Housing Case Manager actively assists individuals experiencing housing instability or homelessness by conducting comprehensive needs assessments, developing personalized case plans, and connecting them with appropriate housing resources, support services, and community agencies to secure and maintain stable housing while addressing underlying challenges that may contribute to housing insecurity. Apply: Minimum Qualifications: " Two-year degree in healthhuman services or related field; OR three years' experience in nonprofit social service agencies providing direct services to diverse populations including persons of color, LGBTQI+ individuals, people who use drugs, individuals with serious mental illness, and those experiencing homelessness or managing chronic illness. " Familiarity with housing services and experience working with individuals at risk of or experiencing homelessness is preferred. " Demonstrated cultural and linguistic competence, including delivering stigma-free, non-judgmental, and culturally competent services to marginalized groups such as those affected by HIVAIDS and chronic illness. " Strong communication and documentation skills, including knowledge of case note standards for client charts, assessments, and service planning. " Proficiency with Microsoft Office Suite, Adobe Acrobat, and web-based systems; experience with Electronic Health Records preferred. " Sensitivity to HIVAIDS, chronic illnesses, and LGBTQI+ issues with a firm commitment to ACR Health's mission, vision, values, and strict adherence to HIPAA compliance. " Valid New York State driver's license and reliable access to a vehicle with current insurance for work-related travel, training, outreach, and occasional client transport (personal vehicle ownership not required). " Candidates with lived experience in homelessness, substance use, LGBTQI+ identity, or BIPOC communities are encouraged to apply. Primary Responsibilities: " Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F HIV Confidentiality Law, HIPAA Federal Privacy Rules, and 42 CFR Part 2 regulations for protected health information related to substance use. " Observe ACR Health policies and procedures, and other relevant regulations for client and agency data security. Protect agency data in accordance with confidentiality requirements. " Initiate and complete the process to secure decent, affordable, permanent housing. " Provide long-term housing rental assistance and housing retention services to enroll clients in maintaining stable housing to ensure long-term housing security. " Complete program enrollments, intakescreening processes, review of program applications, and confirm client eligibility documentation for all enrolled individuals. " Conduct assessment and eligibility determination activities, as well as annual home inspections, and incomeadditional eligibility verifications for all enrolled clients. " Provides care coordination and necessary referrals to address all enrolled clients' overall health and housing needs. " Assist with completing paperwork associated with securing recertification for housing related benefits, income maintenance, and essential housing needs. " Assist clients to secure services that maximize their tenure in housing; increase their ability to maintain their household and finances, independently perform activities of daily living, uphold the terms of their lease; prevent lease violations; intervene and mitigate crisis situations; maximize tenant safety and security; and prevent avoidable evictions. " Communicate, engage, advocate on behalf of tenants and mediate conflicts with landlords. " Provide case management services to increase consumer's capacity to live independently and self-sufficiently. " Complete and regularly update Housing Assessment and individual service plans in conjunction with the client, Care Manager, when one is assigned, and other related service providers. " Conduct multidisciplinary case conferences and coordinate services and referrals with services and clinical providers that facilitate a client's engagement and retention in care. " Maintain complete and accurate statistical information; prepare all required monthly and program reports as assigned; ensure thorough, up to date and complete client records. " Completesubmit all required documentation within designated time frames. " Participate in agency case conferences as scheduled. " Maintain working knowledge of HOPWA program regulations, policies, and procedures. " Attend all required and recommended staff meetings, training, and in-services. " Perform other duties as assigned by Housing Program Manager, Director of Family, Education & Support Services, Chief Program Officer andor Chief Executive Officer.recblid ljxgi4nc5j60shgm3gl2yt1ya75e2z

Created: 2025-10-03