Associate Patient Care Coordinator

Optum NYNJ, is seeking an Associate Patient Care Coordinator to join our team in Baldwin, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Schedule: This is a 37.5?hour work weekMonday: between 9:00 AM and 8:30 PMTuesday: between 9:00 AM and 5:30 PMWednesday & Thursday: between 10:00 AM and 6:30 PMFriday: between 8:00 AM and 1:00 PMThe final schedule will be determined by the hiring manager upon hire.Location: 650 Merrick Road, Baldwin, NY 11510Primary Responsibilities:Obtain accurate and updated patient information, such as name, address and insurance informationPerform insurance verification on the date of serviceObtain patient signatures for required documentsConfirms and schedule appointmentsFollow the payment Security policy and procedures according to Optum Medical guidelinesAnswers incoming phone calls in a courteous and prompt manner; directs calls and takes messagesAbility to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointmentsPerform referral documentation promptlyUtilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of informationPerforms certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointmentsAdhere to the standards identified via Sparq regarding Optum Employee PoliciesWork cohesively with fellow employees to achieve specific team goalsComfortable working in high pace environment Assure the continuity of care through scheduling and tracking systemsProvide effective communication to patient family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluationsResponsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital dischargeResponds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful mannerGenerates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryComply with administrative policies to ensure quality of careAll employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements  Performs other duties as assignedWhat are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School DiplomaGED (or higher)1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)1+ years of customer service or healthcare related experienceAbility to work a 37.5 flexible schedule to include:Monday: between 9:00 AM and 8:30 PMTuesday: between 9:00 AM and 5:30 PMWednesday & Thursday: between 10:00 AM and 6:30 PMFriday: between 8:00 AM and 1:00 PMAbility to travel to other offices if needed for coveragePreferred Qualifications:1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients inout, insurance verification, collecting co-pays and maintaining medical recordsExperience working with an electronic health record (EPIC)Knowledge of medical terminologyBilingual in English & SpanishSoft Skills:  Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others  Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.     At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.        UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.       #RPO #RED

Created: 2026-02-10