Admissions Coordinator (Full-Time/8-4p, 3-11p, 11-7a)

Admissions Coordinator We are searching for a highly qualified Intake Specialist to support our independent substance use and behavioral health treatment and education facility. Our organization has been serving the community for over a century and provides innovative and compassionate care to those seeking treatment for stigmatized disorders, including substance use and mental health illnesses.Position SummaryThis clinical professional reports to the shift supervisor and is responsible for facilitating admissions and completing initial clinical intake assessments. They will also oversee and conduct ASAM assessments for level of care, determine eligibility for services, gather necessary information, and facilitate smooth transitions into the facility by coordinating with the Counseling and/or Nursing departments.QualificationsDirect experience in the field of substance use disorders and mental health treatment is highly desirable.Familiarity with the managed care pre-certification process, level of care assessments, and utilization is preferred.Educational RequirementsA Bachelor's degree is requiredA Master's degree in a social services field (Psychology, Counseling, Social Work, Sociology, or Health Administration) from a college or university accredited by the Council on Social Work Education is highly preferredSchedule and Work EnvironmentVarious Shifts AvailablePart-TimeWeekend/Daylight7am - 3pm (Every Saturday and Sunday)Weekend/Evening3pm - 11pm (Every Other Weekend/Saturday and Sunday) In-person office settingObjectives/ResponsibilitiesFacilitate the clinical review process of potential admissions and referralsRespond to phone calls and inquiries about the facility within policy timeframes, as well as any Answering Service messages with replies noted in their systemComplete all admissions and consent forms with the patient; provide initial screening and level of care assessments, and complete ASAM assessmentsResponsible for maintaining patient wait times (informing supervisor if there are delays or concerns)Facilitate the insurance verification process and secure appropriate funding. Perform benefit eligibility to ensure patient benefits are active at admission. If needed, contact the Single County Authority to obtain county funding and complete necessary consents and paperwork in PA WITSCollaborate with the Nursing, Medical, or Psychiatric department leaders to ensure appropriate recommendations regarding pending referralsCoordinate admissions and transfers from referral sources and between levels of care within the facilityAssist with new admission arrival procedures, such as searches and UDSCommunicate projected admissions to designated internal representatives promptlyAssist the Nursing leaders with ensuring all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, before patient admission.Possess skills in preparing and maintaining appropriate medical record documentation resulting in authorization at the level of care requested by the payorComplete pre-authorization for treatment and admission prior to visit, when possible, and within payor timeframe guidelines; in addition, obtain insurance authorizations and complete insurance notificationsServe as a clinical liaison between the interdisciplinary team (providers, nursing, clinicians, etc.)Facilitate new admission orientation of the hospital and/or residential servicesServe as a community liaison and maintain partnerships with referral sources within the communityDemonstrate a positive, empathetic, and professional attitude towards the customers ALWAYS. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Respect patient confidentiality and privacyOther related duties as assignedCore CompetenciesPatient Centered Care/Safety - Maintain a patient-centered approach with a strong focus on safety and quality careCustomer Service - Dedication to exceptional customer service through professionalism, responsiveness, and problem-solvingClinical Expertise - Knowledge and understanding of ASAM criteria and levels of careAdaptability - Ability to be flexible and prioritize in a fast-paced environment. Efficiently problem-solve in challenging situationsPhysical RequirementsWill be required to move between buildings to bring admissions to the unitsAssist in moving patient belongings, which may include lifting or pushing a cart Additional details to follow during the phone interviewPlease email me if you have any questions. I'm here to help!Candace StudenyEmail: cstudeny@

Created: 2025-09-23