Customer Service Specialist - 70K

Henderson Harbor Group is a premier executive search and consulting firm with deep experience in technology, finance, accounting and tax. The search division recruits highly skilled professionals on a direct hire basis. We service our clients primarily in the tristate area as well nationally through our affiliate networks.Our manufacturing client is looking for a Customer Care Specialist to provide exceptional support to all customers by addressing inquiries and concerns related their products and services. This role involves clearly communicating product specifications and features to enhance the overall customer experience. The Specialist will also collaborate with the sales team to ensure accurate processing of all customer deductions.Key Responsibilities:Daily invoicing of customer ordersEntry and processing of customer ordersApplication of customer payments (cash/ACH)Accurate application of accounts receivable deductionsBackup support for rebate program credit memosAnalysis and collection of overdue accounts receivableMaintaining detailed records of customer interactions and resolution stepsProvide cross-functional support as a backup for Accounts Payable and Payroll processes as needed.Qualifications:Bachelor's degree required2-4 years of experience in Customer Service and/or Accounts Receivable.Experience with MRP systems; NetSuite experience is a strong asset.Proven ability to meet and exceed KPI targets.Excellent communication skills across all organizational levels.Strong analytical and critical thinking abilities.Capable of developing, documenting, and implementing efficient policies and procedures.

Created: 2025-09-23