Operations Associate

Abbott & Oaks is a fast-growing vintage and antique jewelry company based in Marblehead, MA. We're known for one-of-a-kind pieces, obsessive attention to detail, and a deeply personal approach to customer experience. We're looking for a full-time Operations Associate to join our team and help keep our day-to-day running smoothly behind the scenes.This role is ideal for someone who thrives on precision, loves structure, and enjoys being part of a small, hands-on team. You'll touch nearly every part of our operational flow"”from fulfillment to returns to inventory coordination"”and play a critical role in delivering an elevated client experience.What You'll Be Doing:Order Fulfillment: Carefully package and prepare customer orders with an eye for detail and presentationShipping & Logistics: Generate shipping labels, track deliveries, and troubleshoot shipping issuesReturns: Process customer returns, inspect items, and manage restocking or internal reviewInventory Support: Help track and manage inventory across departmentsCX Assistance: Occasionally assist with customer follow-ups or inquiriesOperational Flexibility: Support cataloging and intake during peak periodsWho You Are:Extremely organized and detail-orientedReliable, thorough, and comfortable managing day-to-day tasks independentlyCalm under pressure and able to juggle multiple prioritiesClear communicator and team playerExperience in operations, shipping, fulfillment, or logistics is a plusInterest in jewelry, design, or luxury retail is a bonus (not required)Details:Full-time, in-person (Monday-Friday)Based in Marblehead, MASalary: $50,000-$65,000 depending on experience

Created: 2025-09-25