Bilingual Customer Service Representative

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.Responsibilities:Provide excellent customer service in an outgoing, courteous, friendly and professional mannerProcess product sales orders for customers via phone, fax or emailAssist customers in locating items in the sales catalog and/or websiteAssist customers with product knowledge or technical assistanceAssist customers in tracking sales order shipmentsAssist customers with account information and process credit card paymentsRequierments:Must be able to clearly speak and write in English AND SpanishMust be polite, friendly and outgoingMust have excellent phone etiquette and people skillsMust be able to work together, as a team, as well as independentlyAbility to follow through with questions from customersAbility to fax/email instructions and/or other document requests to customersMust possess strong computer and typing skillsEducation/Experience Required:Prior customer service experience is a mustPrior sales experience is helpfulPrior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

Created: 2025-09-25