Communications, Support and Programs Manager

Job Title: Customer Support & Partnerships Coordinator Location: Dallas, TX (In-Person)Employment Type: Full-TimeAbout Us: At , we're redefining tradition with beautifully designed mahjong sets and accessories that connect generations through play. We're a fast-growing lifestyle brand known for our thoughtful details, vibrant community, and standout customer service. Based in Dallas, we're building a dynamic team and looking for someone who is organized, enthusiastic, and excited to grow with us.About the Role:As the Customer Support & Partnerships Coordinator, you'll be a key team member ensuring our customers and partners feel seen, heard, and supported. You'll manage customer support tickets, handle affiliate and wholesale program coordination, and contribute to the smooth operation of our day-to-day business. This role is perfect for a recent graduate or someone early in their career who thrives on connection, creativity, and customer delight.Key Responsibilities:Respond to customer inquiries via email and support platform with clarity, warmth, and efficiencyTroubleshoot order issues, shipping concerns, and product questionsManage returns, exchanges, and feedback trackingMaintain internal knowledge base and help identify opportunities to improve processesSupport affiliate program management: onboarding, tracking, and partner communicationsCoordinate wholesale inquiries and accounts, including vetting new partners and providing ongoing supportCollaborate with the marketing and operations teams to surface trends, insights, and opportunitiesProvide occasional in-office support for packaging, order prep, or events as neededWhat We're Looking For:Excellent written and verbal communication skillsStrong organizational skills and attention to detailSales and opportunity identificationPassion and or experience with luxury goods, art, etc.Tech-savvy and comfortable with tools like Google Workspace, spreadsheets, and e-commerce platformsA proactive, problem-solving attitude and willingness to learnA collaborative mindset and friendly, professional presenceRecent college graduates and entry-level applicants are encouraged to applyBonus: experience with Shopify, Gorgias/Zendesk, affiliate tools, or customer serviceBonus: Mahjong enthusiastBonus: Social media and marketing

Created: 2025-09-25