Field Services Engineer

Field Service Engineer (Hybrid Role) – Indianapolis, INAbout Wake Scientific, Inc.Wake Scientific is a North American leader in service solutions for the scientific, medical, and manufacturing sectors. Based in the Research Triangle Park region of North Carolina, we are dedicated to minimizing downtime for our clients through expert repair, validation, temperature mapping, and remote monitoring of laboratory equipment.We are Powered by Service — precision, reliability, and the customer experience define our mission.Position Overview:Field Service Engineer – (Hybrid Role)As a Field Service Engineer, you'll play a hands-on role in supporting our customers by providing technical services both in the field and at our Indianapolis Service Depot. You'll be responsible for diagnostics, repair, and maintenance of laboratory and temperature-controlled equipment including chillers, freezers, incubators, and remote monitoring systems.This position combines in-shop repair and customer-site field service, requiring a balance of independence, initiative, and technical skill.What you'll do:Perform installations, preventive maintenance, and repairs on scientific and laboratory equipmentConduct equipment evaluations and diagnostic testing in-shop and on-siteTroubleshoot scientific and cascade refrigeration systemsDocument work performed and manage service records and inventoryTravel as needed for training and field support (up to 30%)Required Skills & Experience:Proficiency in refrigeration service techniques, including recovery, brazing, evacuation, charging procedures and testing operation.Basic electrical knowledge: schematics, transformers, switches, and circuitsFamiliarity with pumps and plumbing systems; pump curve understanding a plusMechanical aptitude with a strong focus on troubleshooting and diagnosticsEPA 608 certification or similar qualificationsValid driver's license; ability to lift up to 40 lbsPreferred Qualifications:Experience with recirculating chillers, ultra-low freezers, or biomedical equipmentPrevious field service or depot repair experienceSelf-starter with high motivation and customer-service mindset

Created: 2025-09-12