Customer Service Representative

Top Skills:1) Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills2) Proficient with Microsoft Office (Excel, Word, Outlook)3) A team player, self-driven. flexible, dedicated individual - that is able to help out in multiple areasPURPOSE OF POSITION:VOC Admin (Legal cases (Attorney General (AG)/Small Claims)) coordinates and assigns to relevant party to follow up for resolutionWorking closely with Legal team for AG responses/Small claimClaim root cause analysis and register in GCIC and REVO systemESSENTIAL DUTIES & RESPONSIBILITIES:Duties & ResponsibilitiesManage all Legal consumer complaints providing support to legal teamCoordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolvedIf not resolved, schedule an RSM/FSM to attend Small Claims to defend on Samsung's behalf or inform Legal if outside counsel is needed.Support Legal Department with composing AG responses to consumer issues.Support Legal Department with gathering information of consumer history for filed class actions, legal demand letters or other relevant legal matters.Keep track of legal cases in the excelMAJOR CONTACTS:OOP (Escalation handling team)Product Support TeamRSM (Regional service managers), FSM (Field Sales managers)ManagementPlease submit candidates w/ following must-haves:1) Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills3) Proficient with Microsoft Office (Excel, Word, Outlook) - will be reporting on regular basis up to leadership level4) A team player, self-driven. flexible, dedicated individual - looking for a "jack of all trades" kind of character that is able to help out in multiple areas5) Customer service experienceQualifications:• College degree preferred but not required.• Preferred 1+ year experience in customer service• Analytical skills with problem solving abilities• Microsoft Excel skill• Strong organized skills and written communication skills

Created: 2025-09-25