BPO Post-Closing Associate

The BPO Post-Closing Associate is responsible for processing loan closing packages in accordance with company policies and client requirements. This role ensures accuracy, completeness, and timely handling of post-closing documentation while maintaining strong communication with internal teams and clients.Essential Duties and ResponsibilitiesOpening packages and creating orders in VSI internal systems.upload original signed closing package documents into internal systems for processing, retention, and client accessibility.Complete required tasks within VSI internal applications and client systems accurately and timely.Review returned loan documents for completeness and accuracy; upload and file documents accordingly.Maintain open and effective communication with customers and internal department members to ensure timely and accurate processing.Review deed and mortgage documents to ensure recordable documents are present for Quality Control and Auditing.Copy, scan, and retain completed package documents for internal records and client access.Shipping Collateral Docs out to Lenders.Consistently meet or exceed established production standards, performance metrics, and Service Level Agreements (SLAs).Prepare completed loan packages for overnight delivery to lenders following established delivery and shipping procedures.Additional ResponsibilitiesProvide backup support to other department functions as needed to maintain workflow continuity.Perform additional duties as assigned, including mandatory overtime when required.Education and ExperienceRequired:High School Diploma or equivalentPreferred:One (1) year of related experience in mortgage, loan processing, or post-closing operationsKnowledge, Skills, and AbilitiesStrong organizational skillsHigh attention to detail and accuracyAbility to multitask in a fast-paced environmentProficiency with Microsoft Excel, Word, and Adobe applicationsPhysical RequirementsReading, sorting, and data reviewProlonged sittingTelephone and computer usageVerbal communication, hearing, and visual acuityWorking ConditionsStandard office environmentAbility to work overtime as required

Created: 2026-05-08