Operations Manager

ABOUT ENTERPRISE FOR YOUTHEnterprise for Youth empowers young people to prepare for and discover career opportunities. Youth cultivate their individual interests and potential through training, guidance, and paid employment experiences in supportive environments.Founded in 1969, Enterprise for Youth offers San Francisco youth ages 14 to 24 a continuum of workforce development programming. Enterprise serves over 400 youth annually through a full range of employment resources, including job-readiness training, paid internships with college credit, and support applying to and securing employment.Enterprise programs enable youth to develop the skills and gain the experience necessary to transition successfully into adult life. Providing young people access to jobs is the cornerstone of Enterprise's work; we encourage youth to affect change in their own lives, and we support them on a path to seek economic mobility. Enterprise actively partners with the business community, educational institutions, and non-profit organizations to create a broad network of opportunities and support for youth.OPERATIONS MANAGER POSITIONPosition SummaryThe Operations Manager is a critical member of the Enterprise for Youth team, responsible for ensuring the smooth, efficient, and compliant operations of our organization. This role manages the systems, processes, and infrastructure that enable our program and development teams to serve young people effectively. The Operations Manager owns partner operations, human resources administration, technology systems, office management, and board support"”ensuring organizational excellence across all operational functions.Reports to: Chief Executive OfficerKey ResponsibilitiesPartner Operations & ComplianceManage all aspects of employer partner onboarding, including creation, review, tracking, and organization of commitment forms, MOUs, certificates of insurance, workplace safety prevention plans, and handbook acknowledgmentsConduct employer partner onboarding follow-up via email and phone to ensure completion of all required documentationServe as primary liaison with insurance broker; manage certificates of insurance for partners as requested by program teamRequest and process certificates of insurance (COIs) as needed for partnerships and contractsTrack and maintain W9s for all partner organizations requiring payment processingManage partner budgets, quotes, and invoicing for internship partners who choose to donateLead fingerprinting process for all partners, interns, and seasonal staff as requiredHuman Resources & ComplianceManage complete onboarding and offboarding procedures including GoCo system setup, Enterprise email creation, tech account setup, laptop inventory, and email signature configuration for permanent and seasonal employees, Program Assistants and InternsPost job openings on LinkedIn and other job boards; manage full application process including resume/cover letter filing, candidate communications, and interview schedulingAdminister employee benefits programs, including health insurance enrollment, retirement plan coordination, and annual open enrollment in partnership with One DigitalFile monthly health and dental insurance invoices; review for discrepancies and ensure accurate payment processingProcess employment verification requests through GoCo as neededMaintain employee records and HR systems in accordance with legal requirements and best practicesCreate orientation materials for new hires and support populating work plansManage facility key cards and laptop setup for all new hiresCreate calendar invites for timesheet deadlines in accordance with payroll due dates from FinanceSeasonal HiringLead seasonal hire job posting, application management, interview coordination, and candidate trackingPopulate and send offer letters for seasonal hires, and conduct onboarding callsUpdate and maintain Enterprise for Youth email listserv groupsConsider and implement exit interview process for seasonal staffTechnology & Systems ManagementOversee all technology tracking, including software subscriptions, licenses, vendor contracts, and renewalsManage technology bill payment and budget tracking for all organizational tech expensesCoordinate with IT vendors and consultants to ensure systems are functioning properly and securelyMaintain technology inventory and asset management; order and inventory staff and student tech equipment; maintain software updates and replenish as neededServe as SPUR tech lead, coordinating key cards, laptops, and technology setup for new hiresManage organizational technology platforms including ,Textedly, Zoom, and Formstack.Serve as Google Workspace admin including laptop inventory, updating email signatures, and setting up email forwarding as neededServe as Zoom admin including creating new users, assigning phone numbers, and removing old phone numbers/accountsProvide Zoom support and ensure all calls are routed through appropriate channels (main line vs. extensions)Forward mail from Postscan weekly and manage physical mail distributionOffice Management & Board SupportManage day-to-day office operations, including supplies, equipment, facilities coordination, and vendor relationshipsManage Enterprise for Youth's information email and triage emails accordinglyOrder supplies for teams as needed and schedule internal lunch delivery; schedule lunch orders for partnerships as neededProvide logistical and administrative support for Board of Directors meetings, including scheduling, materials preparation, and minute-takingCoordinate board committee logistics and communications as neededSupport CEO with special projects, operational initiatives, and organizational planningProcess Improvement Identify opportunities to streamline operations and improve organizational efficiency; may be asked to conduct research on best practices and/ or new platformsDevelop and document standard operating procedures for key operational processesSupport implementation of organizational systems that improve transparency and accountabilityMay supervise program assistant or intern to support operational functionsQualificationsRequired:Bachelor's degree or equivalent experience in operations, human resources, business administration, or related fieldMinimum 3-5 years of experience in operations, HR, or administrative management, preferably in a nonprofit settingStrong knowledge of HR compliance, employment law, and benefits administrationExcellent organizational skills with ability to manage multiple projects, deadlines, and priorities simultaneouslyProficiency with technology systems and platforms including Salesforce, Google Workspace, HRIS systems (GoCo preferred), Zoom, Formstack, Textedly, and SquarespaceStrong written and verbal communication skills with attention to detailDemonstrated ability to build systems, document processes, and improve operational efficiencyCommitment to Enterprise for Youth's mission of supporting underserved young peopleThis role is an in-person position and requires a presence in our San Francisco officePreferred:Experience in youth development, workforce development, or education nonprofit sectorFamiliarity with insurance, risk management, and compliance requirements for internship programsExperience supporting a Board of Directors or governance bodyProject management certification or trainingKey CompetenciesAttention to Detail: Exceptional accuracy in managing compliance, documentation, and financial trackingSystems Thinking: Ability to see how operational functions connect and impact organizational effectivenessProblem-Solving: Proactive approach to identifying challenges and implementing solutionsRelationship Management: Ability to build trust with employer partners, staff, vendors, and board membersAdaptability: Comfort with changing priorities and ability to stay calm under pressureDiscretion: Ability to handle confidential information with professionalism and integrityCompensation & BenefitsSalary: $70-75KComprehensive benefits package including health insurance, retirement plan, and paid time offProfessional development opportunities

Created: 2026-05-08