Senior Manager, HR Business Partner

OverviewOur company was established with the goal of helping individuals live their best lives in the community. We provide Residential Rehabilitation and In-Home and Community services for individuals with intellectual disability, and Home Care Services to seniors and others in the comfort of their homes. We provide person-centered care. We understand that going the extra mile is what sets our organization apart, allowing us to boost our individuals' quality of life.Role OverviewThe Senior Manager, Human Resources is a senior leadership role responsible for the strategic direction, regulatory compliance, and operational effectiveness of all human resources functions at Reliance Family Care Services (RFCS). This role ensures full compliance with Pennsylvania Department of Human Services (DHS), Office of Developmental Programs (ODP 55 Pa. Code - chapters 6100/6400/6500), OLTL, and applicable federal and state employment laws, while building a structured, standardized, and scalable HR infrastructure that supports workforce stability, retention, and high-quality services. This role serves as the lead HR Business Partner to the organization"”balancing strategic partnership and hands-on execution"”while overseeing HR Managers across key functional areas.The Senior Manager serves as a strategic advisor to leadership, a steward of organizational culture, and a key driver of workforce planning, compliance, and operational readiness across RFCS's programs.Reporting StructureReports to: Chief Operating Officer (COO)Direct Reports:HR Manager - Compliance & CredentialingHR Manager - Recruitment & Talent AcquisitionHR Manager - Employee Relations & BenefitsTraining ManagerResponsibilitiesStrategic HR Leadership & Business PartnershipLead and oversee all HR functions while serving as the primary HR Business Partner to leadershipDirectly manage HR Managers and ensure alignment with business and operational goalsAdvise leadership on workforce strategy, organizational structure, and people-related riskEstablish clear workflows, accountability, and execution standards across the HR teamODP, DHS & Regulatory ComplianceEnsure full HR compliance with ODP, DHS, OLTL, and all applicable lawsOversee audit readiness, credentialing, and HR documentationLead HR readiness for audits, inspections, and reviewsOwn corrective action planning following audits or findingsRecruiting, Hiring, Workforce Planning & RetentionOversee recruiting strategy and executionEnsure compliant hiring and on-boarding processesLead workforce planning to reduce vacancies and turnoverDevelop retention strategies and engagement initiativesCompensation, Benefits & Total RewardsSupport compensation strategy, pay structures, and benefits oversightEnsure alignment with budget and market competitivenessEmployee Relations & Risk ManagementOversee investigations, corrective actions, and terminationsEnsure consistency and legal defensibilityManage escalated employee relations issuesPolicies, SOPs & StandardizationLead development and enforcement of HR policies and SOPsDrive standardization across HR practicesHR Systems, Metrics & ReportingOversee HR systems and reportingTrack KPIs (turnover, hiring, compliance, etc.)Provide actionable insights to leadershipCompany Culture & ValuesChampion company values and cultureIdentify and address risks such as burnout or disengagementSuccess Metrics (First 12-24 Months)Maintain audit-ready HR filesReduce time-to-hire and vacanciesReduce turnoverImplement standardized HR processesDeliver regular HR reportingImprove compliance outcomesRequired QualificationsBachelor's degree in Human Resources or related field7-10+ years of HR experienceExperience in regulated environmentsStrong knowledge of employment lawExperience leading HR teamsPreferred QualificationsMaster's degreeHR certifications (SHRM, PHR, etc.)Experience in ODP/DHS/OLTLExperience building scalable HR systemsBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insurance

Created: 2026-05-08