Store Manager, South Coast Plaza

Summary: The Store Manager leads all facets of the business promoting brand engagement and loyalty to clients in order to achieve store business goals. They are accountable for sustaining the brand image, achieving sales and KPI goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by HQ in order to bring the store to its full potential. The Store Manager is an inspiring leader with a strong background in relationship building skills. This position reports into the Senior Director, Retail.Key Objectives:Deliver and coach a consistent client experience, ensuring retail objectives of high-quality data collection and sharing of relevant brand information with our clients through a strong sales floor presenceRecruit, train, motivate and develop staff ensuring all positions are filled in a timely manner with best-in-class personnelDevelop and implement best-in-class store standards including talent, training, performance, operations and CRM initiativesResponsibilities include, but are not limited to:Service and Sales ObjectivesAnalyze available sales reports to determine the needs of the business and set KPI strategiesSet individual sales goals for sales team, ensuring goals reflect store business goalsEnsure all associates provide the highest level of customer service with in-depth knowledge of the brand, relevant initiatives and productRecommend events/incentives that will continue to grow customer base, with emphasis on building local and high potential clientsPartner with Buying team on seasonal collection assortment and buying strategies to build a diversified and sustainable flagship businessSupport, implement and provide follow-up for all training programs, seminars, etc.Operational Objectives Ensure all opening and closing of store procedures are properly followedEnsure deliveries are properly processed in a timely mannerMeet inventory accuracy and shrink requirements through monitoring of monthly cycle counts, COG management and stock standardsEnsure staff is trained in all areas of appropriate POS usage ensuring credit and cash control procedures are properly followed including bank deposits, safe funds and petty cashAssume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, client data maintenanceExhibit proficiency in computer programs including Word, ExcelImplement and maintain all merchandising directives and ensure execution of all visual merchandising standardsEnsure the selling floor is neat and organized, always reflecting the correct visual imageFinancial and Human Resources ObjectivesResolve all employee issues in a timely and effective manner, partnering with the Retail Ops team and HR when necessaryEnsure integrity of payroll and commissions processesPosition Requirements3-5 years of successful experience in a managerial position (minimum 5 people)3-5 of experience in luxury retail or hospitalityEntrepreneurial with inclusive leadership style and market awarenessExceptional interpersonal skillsAdaptable, open, risk-taking, dynamic, agileBachelor's or relevant degree preferredProficient with analyzing data for a large volume storeProficiency in a second language is a plusWe are an Equal Opportunity Employer M/D/F/VIn compliance with the California salary transparency requirements, the potential salary for this position is from $120,000 - $130,000, which represents a range commensurate with experience, knowledge, and skills required.

Created: 2026-05-08