Inside Sales Representative

Title: Inside Account ManagerLocation: Franklin, TN (Onsite)Position OverviewThe Inside Account Manager (IAM) is responsible for managing and growing a defined portfolio of customer accounts. Based in our Franklin office, this position is part of a centralized inside sales team and plays a key role in proactive account management, cross-selling, and executing a disciplined, CRM-driven sales strategy.Account Management & GrowthOwn and manage a high-volume portfolio of customer accountsEnsure consistent purchasing activity and identify growth opportunitiesDrive increased share of wallet across product linesPosition Novvia as the customer's primary and preferred supplierCustomer EngagementMaintain regular outreach across all assigned accounts (minimum quarterly touchpoints)Execute a structured call cadence based on account size and opportunityConduct ~100-150 customer conversations per weekServe as the main point of contact and trusted partner for customersCross-Selling & CollaborationIdentify and execute cross-selling opportunities across business unitsSupport assigned operating companies, with the ability to expand across the full portfolioPartner with field sales and internal teams to grow and strengthen relationshipsCRM & Performance TrackingAccurately document all interactions, activities, and opportunities in CRMMaintain up-to-date account notes and contact recordsUse data to prioritize outreach and drive performanceCustomer SupportRespond to inquiries and resolve issues quickly and professionallyCollaborate with internal teams (Operations, Customer Service, Sales, Finance)Assist with quoting, order follow-up, and account-related needsQualificationsRequiredHigh School Diploma + 2-3 years of relevant experience in account management, inside sales, or customer-facing rolesor Bachelor's degree in Business or related fieldExperience managing a high-volume book of businessStrong communication, organization, and time management skillsAbility to maintain high-volume outreach with consistencyExperience using CRM systemsCustomer-focused with strong ownership and accountabilityPreferredExperience in packaging, distribution, manufacturing, or industrial salesExposure to multi-product or multi-business environmentsExperience with cross-selling or portfolio-based salesWhat You'll GetOngoing coaching and professional developmentA collaborative, high-performing team environmentClear growth and advancement opportunitiesThe tools and support needed to succeedBenefits & PerksCompetitive hourly base + uncapped bonus/commission structureComprehensive medical, dental, and vision insurance401(k) with company matchPaid time off + company holidaysOngoing training and professional developmentCareer growth opportunities within a growing organizationCollaborative, team-oriented culture

Created: 2026-05-08