Operations Specialist

Operations SpecialistAED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 47 lives have now been saved by the AEDs we manage. Founded in 2019, we are on a mission to save thousands of lives while building a durable, high-growth business. We are nearly doubling in size every year and are adding to our Customer Success Team to support that growth.WHO YOU AREYou are smart, motivated, detail oriented, and strong in customer communication. You take pride in doing things the right way and keeping data clean and accurate. You are quick on your feet, organized, and capable of juggling multiple priorities without dropping details.You want your work to be meaningful. You are energized by supporting customers, solving problems, and improving processes. You are excited to be part of a fast-growing company and contribute beyond just your job description.You want to work from an office and be part of a high-performing, in-person team. (We have a new office in the Design District.)THE ROLEThe Operations Specialist will be our 25th full-time employee and the 5th member of our rapidly growing Customer Success Team. You will take ownership of customers after the sales process, ensuring smooth onboarding, accurate data management, proactive communication, and ongoing AED compliance.This role is operational, customer-facing, and process-driven. It requires strong judgment, follow-through, and attention to detail.RESPONSIBILITIESManage AccountsReview exception reports to ensure AEDs are compliant and ready for useSet up accounts and AEDs accurately in internal systemsFollow the playbook while identifying opportunities to improve processes and technologyModify Customer AgreementsManage updates and changes to service agreementsMaintain accurate customer and AED data in Salesforce and QuickBooksEscalate issues appropriately and ensure follow-throughServe CustomersBuild relationships with customers and understand their operational needsProactively address questions and concerns to enhance satisfaction and retentionPrep equipment for customersTeam & Special ProjectsSupport the Customer Success Manager and CEO on process improvementsAssist with special projects as the company growsProvide extra bandwidth to teammates when neededQUALIFICATIONSBachelor's degree from a reputable university2+ years of experience in a customer-facing, operations, or administrative roleStrong attention to detail and organizational skillsExcellent written and verbal communication skillsComfort with Microsoft Office and web-based software (Salesforce experience a plus)Good judgment and follow-throughAmbition, enthusiasm, and genuine excitement about our missionPACKAGECompetitive base salaryBonusFull benefits (medical, dental, vision)401(k) with company matchingStock optionsOnsite role in the Design DistrictThis is a high-responsibility role inside a fast-growing company with real impact. The work directly supports life-saving equipment placed in businesses across the country.

Created: 2026-05-08