Payment Operations Team Lead

Our client is a leading settlement administrator. They are looking to hire an Payment Operations Team Leader who is responsible for leading and managing a team.What's You Get to DoManage a team Project Managers that has under them a team of Analysts and Client Service Representatives to effectively manage and meet competing deadlines and priorities.Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets Assist portfolio managers with the necessary resources to prioritize and act on escalations created by internal and external entities.Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the teamManage team timesheet approvals and monitor team PTO and requirementsSetting goals and ensuring team members progress towards company goals and objectives while adhering to company policiesHiring and training new employees/team membersEvaluating performance: Conducting regular performance reviews and appraisalsProviding feedback: Offering constructive feedback to help employees improve their skillsTraining and development: Identifying growth opportunities for employees and arranging training sessions Team building: Organizing team-building activities and encouraging collaborationEmployee engagement: Creating an environment where employees feel valued Managers should have strong communication and leadership skills and be able to adapt to the needs of their team.They should also be knowledgeable about employee relations, performance management, and conflict resolution. KNOWLEDGE, SKILLS, AND ABILITIESRequired:Strong communication, leadership, and conflict resolution skillsBachelor's degree required10+ years managing a large team of widget processorsIn one of the following industries:Claims processing (Insurance or Healthcare)Payment processing (Finance, Insurance, Healthcare)Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clientsBPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)Experience with tech-enabled processing and automation is requiredExperience working with India is highly preferredProven track record of responding quickly and soundly to customer escalations/needsMust demonstrate history of leading with data, strong planning, strong team performance tracking, coaching and development, strong performance management routinesAbility to exercise discretion in the processing of confidential mattersOutstanding Customer Service and decision-making skillsExcellent verbal, written, organization, analytical and interpersonal skillsStrong computer skills, including proficiency with Microsoft OfficeEstablish and maintain good working relationships with internal and external stakeholdersPreferred:Preference to grow teams and help mentor others to grow in their careersExperience building high performing teams and delivering innovative solutions Passion for problem solving and creating solutionsWork onsite in Houston Galleria officeBENEFITS401(K) retirement plans with matching contributions.Comprehensive health insurance coverage.Dental and vision insurance plans.Parental leave to support work-life balance.Short-term and long-term disability coverage.

Created: 2026-05-08