Customer Service Representative

Customer Service Representative IIDuties: Enter and check orders. Handle customer phone calls and emails.Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned.Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.Other Duties as assignedSkills:1-3 years of CSR experienceMinimum of 1 year sales experience preferredExcellent communication skills, both written and verbalExcellent customer service skillsExcellent organizational, analytical and interpersonal skillsDetail-orientedAbility to work and multi-task in a fast paced environmentPrevious customer service or technical experience preferred.Education:Associates or equivalent experience

Created: 2026-05-08