Help Desk Technician I - $28 to $32 an hour (DOE)

Now Hiring: Help Desk Technician I | Santa Ana, CA (Hybrid)We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, providing strong customer service, and helping maintain smooth day-to-day IT operations.Work Location: Santa Ana, CA 92704Schedule: Hybrid - 3 days onsite / 2 days remoteTraining Requirement: First 3 months onsite, 5 days per week in Santa AnaPay Range: $28-$32 per hourWhat You'll Do:· Serve as the primary contact for internal users needing technical assistance via phone, email, or ticketing system· Troubleshoot and resolve common IT issues involving· Windows / macOS workstations· Microsoft 365 (Outlook, Teams, Office)· Password resets and account access· Printers, peripherals, and basic networking· Log, categorize, prioritize, and manage support tickets accurately· Perform remote troubleshooting using approved support tools· Support employee onboarding/offboarding, including account setup and deactivation· Document solutions and contribute to IT knowledge base improvementsWhat We're Looking For:3 years of IT support or helpdesk experience2+ years of NetworkingStrong troubleshooting skills across hardware, software, and basic networkingExperience with Microsoft 365, ticketing systems, and remote support toolsStrong communication skills and customer service mindsetDetail-oriented with strong problem-solving abilityQualifications:Degree in IT, Computer Science, or related field preferredThis is an excellent opportunity for someone looking to grow within IT while supporting a fast-paced business environment.

Created: 2026-05-08