Laboratory Operations Manager

MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear - The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains a neighborhood optical shop.Job DescriptionThe Lab Operations Manager is responsible for the flow of Retail and Ecommerce orders. In partnership with the N.A. Lab Manager, this role is responsible for successfully leading lab teams to meet quality and service levels.Areas of responsibility include, but are not limited to, Inventory Control, Logistics, Lab Order Management, Internal & External Communication, and Customer Service.The lab coordinators will report to the Lab Operations Manager. The omni-channel lab coordinators will process all retail and orders for the surface and finishing lab.Tasks & ResponsibilitiesLab OperationsMaintain the organization and timely execution of surface and finishing orders for all dependent sales channelsConfirm that orders are prepared daily - correct color work tray, frame & lens selection, and by promise dateAssist in the management and organization of lab supplies.Collaborate with warehouse operations team on all orders processed in SAPCollaborate with logistics team on daily deliveries to shops and customers.Confirm all work trays for all orders are prepared for lab techniciansPartner with NA Lab Manager on flow and delivery of surface lens ordersPartner with NA Lab Manager and cross train on technical management tasks.CommunicationResponsible for timely updates to order status of lab tickets in all systems.Provide communication to Shop Managers and team regarding any exceptions to orders.Facilitate communication with warehouse operations teamStreamline communication in Lab environment and collaborate with Lab Technicians on timely execution of ordersCustomer ServiceCommunicate any delays/updates to sales teamsCollaborate with warehouse operations teamsAssist Shop Managers/Opticians with urgent requests/exceptionsProvide the MX to all internal and external customersTeam Leadership & DevelopmentLead and support lab supervisors, technicians, and support staffEstablish performance expectations and conduct regular evaluationsBuild a culture of accountability, quality, and continuous improvementManage time and attendanceQualificationsHigh school diploma required; associate or bachelor's degree preferred (Operations, Business, or related field)3+ years of experience in an optical lab or manufacturing environment2-3+ years in a supervisory or management roleStrong understanding of optical lab processes and production workflowsBi-lingual Spanish speaking.Location: Farmingdale, NYHours: On-site full-time position M-F 8a-4pBase Salary: Starting at $30/hrBenefits:Healthcare benefits - medical and dental insurance2 Free MOSCOT Frames per yearRetirement plan with employer match

Created: 2026-05-08