Field Technician

Field Technician Atlanta, GA Duration: 6 Months Rate: $20/hr. w2Public Trust: NACI (T1)Job Qualifications:Skills: Active Directory (AD), Computer Hardware, Handheld Devices, Technical Support, Virtual Private Networks (VPNs)Experience: 4 + years of related experienceJob Description:FIELD TECHNICIAN IIMake meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Field Technician II for a career where your growth is just as important as the mission you support.Seize your opportunity to make a personal impact as a Field Technician IIsupporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team toHOW A FIELD TECHNICIAN I WILL MAKE AN IMPACTProvide outstanding customer support assistance via phone and email in Windows 10/11.Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.Meet SLAs in a high volume work environment and the main CDC campus.Utilize solid MS Office 365 OutlookProvide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devicesAssist with creating processes and methods to gather supply chain data.Collect and analyze basic supply chain data in order to understand where the errors in the supply chain are occurring, and what factors may be causing them under close supervision.Assist with developing requirements and standards for procurement, delivery packaging and inventory procedures.Determine the most cost-effective methods of shipment and schedulesWHAT YOU'LL NEED TO SUCCEEDIT related experience troubleshooting hardware and software, and connectivity issues.Partner with other internal and external to implement changes and new systems.Support the planning and implementation of supply chain optimization projects.Maintains current knowledge of supply chain management trends.IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365.Familiarity with a high paced SLA driven environment.Experience troubleshooting Windows 11, MS Office 365 Outlook.Experience configuring MAC desktops and Laptops.Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.Knowledge of the Service Now - Ticketing System. High School Diploma or GED

Created: 2026-05-09