Engagement Manager

About the CompanyWe are looking for a dynamic Engagement Manager with deep expertise in the Banking & Financial Services domain to lead client engagements, drive delivery excellence, and build long-term strategic relationships. This role sits at the intersection of client management, delivery leadership, and business growth, ideal for someone who can own engagements end-to-end while influencing senior stakeholders and driving measurable impact.About the RoleKey ResponsibilitiesResponsibilitiesClient Engagement & Relationship ManagementAct as the primary point of contact for clients across banking engagementsBuild and maintain strong relationships with CXOs, business leaders, and technology stakeholdersUnderstand client objectives and translate them into actionable engagement strategiesEnsure high levels of client satisfaction and long-term partnership growthDelivery LeadershipLead end-to-end program delivery across banking transformation initiativesManage cross-functional teams including business analysts, consultants, data teams, and engineersEnsure delivery of projects on time, within scope, and with high qualityDrive Agile / Scrum execution, governance, and reportingOversee risk management, issue resolution, and escalation handlingBanking Domain ExpertiseProvide expertise across:Payments & Transaction BankingCorporate Lending & CreditTrade Finance & TreasuryCapital Markets & SecuritiesGuide clients on process optimization, system enhancements, and digital transformationBusiness Development & GrowthIdentify opportunities for account expansion, upselling, and cross-sellingSupport proposal development, RFP responses, and solutioningCollaborate with sales teams to drive pipeline and revenue growthContribute to practice development and thought leadershipStakeholder & Team ManagementLead and mentor teams, fostering a high-performance consulting cultureFacilitate workshops, steering committees, and executive presentationsManage stakeholder expectations across business, product, and technology teamsQualifications10-15+ years of experience in Banking / Financial Services consulting or delivery rolesStrong experience managing large-scale client engagements or programsDeep understanding of banking products, operations, and systemsProven track record in stakeholder management and client-facing rolesExperience in Agile delivery, program management, and governanceExcellent communication and leadership skillsRequired SkillsPrior experience in consulting firms (Big 4 or similar)Exposure to digital transformation, data/analytics, or core banking systemsKnowledge of regulatory frameworks (KYC/AML, Basel, etc.)Preferred SkillsClient satisfaction and engagement retentionSuccessful delivery of programs on time and within budgetRevenue growth and account expansionTeam performance and delivery qualityPay range and compensation package[Pay range or salary or compensation]Equal Opportunity Statement[Include a statement on commitment to diversity and inclusivity.]

Created: 2026-05-09