Account Supervisor

TitleAccount SupervisorReports toAccount DirectorClient: US ArmyTHE ROLEReady to lead? We're looking for a sharp, strategic Account Supervisor to join our Chicago office and own client relationships that matter. In this role, you'll be the day-to-day leader of client projects and the connective force across media, creative, strategy, and specialized event teams. You'll drive both our best work and measurable business results"”while mentoring junior account staff and championing new growth opportunities.This is your first real leadership role: you own the vision, build the relationships, and make sure every project exceeds expectations.WHAT YOU'LL DOProject Leadership & Strategic StewardshipOwn key client projects end-to-end, partnering with Strategy, Creative, and Media teams to deliver excellencePush for brilliant creative solutions while maintaining strategic rigor and business alignmentAnticipate issues before they become crises; escalate risks confidently and propose solutionsTake the lead in developing agency recommendations and POVs"”both internally with cross-functional teams and to the clientPartnership & GrowthServe as the primary day-to-day client and IAT (Integrated Agency Team) contact, building trust and understanding their business objectivesDevelop deep knowledge of your clients' category, competition, and strategic priorities and translating that into smart Media and Event sponsorshipsTranslate client needs into clear agency recommendations (not just "order-taking")Maintain accurate, timely communication with clients on budgets, timelines, and project statusInternal Integration & InfluenceLead cross-functional collaboration between Business, Creative, Strategy, Media, and Event teamsFacilitate seamless information flow across departments so nothing falls through the cracksBe the expert your team turns to"”coordinating dependencies, resolving roadblocks, aligning prioritiesChampion creative and media excellence and push back thoughtfully when the work can be strongerSupport and mentor junior account staff, modeling best practices and agency processesTeam LeadershipManage direct reports with empathy, clarity, and high standardsEnsure your team is well-informed, aligned, and invested in client successProvide feedback, coaching, and growth opportunities to develop future leadersModel the agency's values and ways of working"”especially around collaboration and creative partnershipBuild a team culture focused on "getting the job done" and continuously improving how we workWHAT WE'RE LOOKING FORExperience & Competencies3-5+ years of account/business management experience in advertising or marketing agenciesProject ownership masteryYou've led complex, integrated campaigns from strategy through delivery within an IAT (Integrated Agency Team) and are comfortable managing projects that require multiple stakeholder inputsExcellent communicationYou present to clients and internal leadership with clarity and confidenceClient savvyYou understand what clients need (not just what they ask for) and can push back constructivelyProven leadership abilityYou've managed direct reports or mentored team members successfullyMindset & BehaviorsProblem-solver firstYou anticipate issues, propose solutions proactively, and stay calm under pressureRelationship builderYou earn trust across teams"”clients, creatives, strategists, media and event partners"”and collaborate naturallyStrategic advocates for creativityYou balance business pragmatism with passion for great ideasResourceful and flexibleYou adapt to change, ambiguity, and shifting priorities without losing focusTeam-focused leaderYou genuinely invest in your team's success and growth, not just task completionAlways learningYou ask good questions, seek feedback, and look for ways to improve processes and work qualityWHY JOIN US?Our Culture We're driven by a simple belief: Good enough is not enough. We're bold, collaborative, and human-centered. We value curiosity, integrity, resourcefulness, and teams that work like pirates"”creative, fearless, and committed to the mission. Here, you'll work with people who genuinely respect each other and bring their full selves to the table.Team TBWA is an integrated agency team (IAT) covering a wide spectrum of marketing specialties, custom-built by Omnicom for the U.S. Army. There is a core group of agencies, each with its own expertise and it's what makes working on the US Army account like no other.Your Growth This is a launchpad role. You'll develop hands-on expertise in campaign strategy, project management, and client relations"”skills that lead directly to manager and senior leadership roles in the agency world. You'll have mentorship built in and real opportunities to own projects and drive impact.LOCATIONGiven the nature of our team and the client assigned to this role, we are only considering candidates that currently live in or wish to relocate to Chicago in the near future (first 60 days of employment).The annual salary range for this role is $85,000 - $105,000 and may vary depending on the candidate's geographic location and experience. Other compensation includes relocation costs, if applicable.Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don't let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.

Created: 2026-05-09