Key Account Manager

LHH Recruitment Solutions is seeking a Key Account Manager in a customer service capacity for a contract-hire opportunity supporting a manufacturing company. This is an on-site role ideal for a customer-focused professional who enjoys problem solving, handling inbound inquiries, and working closely with internal teams.Role OverviewServe as a key point of contact for customers, managing inbound calls and emails related to product and equipment support. This role does not involve order entry but focuses on issue resolution, documentation, and coordination with internal departments.Key ResponsibilitiesHandle inbound retail support calls and emails (approximately 15-20 per day)Assist with inquiries related to order status, equipment issues, claims, and troubleshootingCapture and document customer details related to machine returns and replacementsTrack and document issues using internal systemsCoordinate with Sales, Retail Support, and Plant Operations teams to resolve issuesProvide professional, timely, and accurate customer service in a fast-paced environmentQualificationsExperience in customer service, operations, and order processingComfortable handling inbound calls and managing detailed, sometimes time-consuming issuesStrong communication, organization, and attention to detailAbility to multitask and prioritize in a team-oriented environmentERP or CRM exposure preferred (SAP experience a plus, not required)High-volume call experience helpful but not required

Created: 2026-05-09