Technical Account Manager

Our Client is Hiring: : Technology Services Account Manager (Onsite | Gastonia, NC)Compensation: base + commissionA growing Managed Services Provider (MSP) is looking for a Technology Services Account Manager to drive revenue growth across an existing client base while building new business throughout the Gastonia/Charlotte SMB marketThis is a true outside sales + account management role. You'll inherit a small book of business, but success here is driven by prospecting, networking, and consistently building pipeline. We're looking for someone already local to the area with strong market familiarity and connections.What you'll be doingManage and grow a portfolio of existing Managed IT clientsOwn client relationships: service reviews, satisfaction, and expansion opportunitiesConduct regular client check-ins and lead Quarterly Business Reviews (QBRs)Build 3-year technology roadmaps and budgets for clientsIdentify and drive opportunities (hardware refresh, network upgrades, cloud migrations, telephony, etc.)Generate and present quotes for renewals, projects, and upgradesActively prospect and develop new business in the local SMB marketConduct cold outreach, networking, and in-person meetings to generate opportunitiesMaintain a consistent pipeline through disciplined sales activityPartner with internal engineering and sales teams to deliver solutionsEnsure timely renewal of licenses, warranties, and support agreementsProactively address end-of-life equipment and modernization needsRole breakdown75% outside sales & business development25% account management & client retentionWhat we're looking for2-3+ years in B2B outside sales, account management, or client-facing salesTrue outside sales experience required (not inside sales)Experience selling into businesses (not consumers)Proven ability to prospect, handle rejection, and build pipeline from scratchExperience selling into SMB requiredMSP/IT services/technology sales experience preferred (not required)Strong communication, relationship-building, and organization skillsSelf-driven, resilient, and comfortable working independentlyWorking knowledge of IT concepts is helpful (hardware, networking, O365, LAN/WAN)Location: Onsite in Gastonia, NC (serving the Gastonia/Charlotte market)Note: Candidates must already be local.Interested (or know someone who is)? Message david Jeter , djeter@ directly to learn more and discuss next steps.

Created: 2026-05-09