Customer Service Representative

Position SummaryA well-known fashion brand is seeking a Customer Service Associate to deliver best-in-class support across phone, email, and chat. This role ensures accurate, timely resolution of customer inquiries while partnering cross-functionally to drive satisfaction, maintain data accuracy, and support overall business growth.Qualifications• 2-3+ years of customer service experience (B2B apparel or footwear preferred)• Experience with CRM platforms, B2B systems, and ERP tools• Strong communication, organization, and follow-up skills• Ability to multitask and problem-solve with urgency• Proficiency in Microsoft Office (Excel a plus)• Collaborative, team-oriented mindset with a customer-first approachResponsibilities• Provide omni-channel customer support via phone, email, and chat• Resolve customer inquiries using internal systems and company policies• Partner with inventory and planning teams to ensure accurate stock information• Utilize CRM, ERP, and BI tools to retrieve data and support customer needs• Collaborate cross-functionally to drive solutions and improve processes• Maintain strong relationships with internal and external partners• Participate in product training to support informed customer interactions• Support ad hoc projects as needed

Created: 2026-05-09