Case Manager

Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Phoenix, AZ.Salary/Pay Rate/Compensation: $23.50/hr, Shift: Able to work shift between 8am-8pm ESTLocation: Remote-must live in Phoenix, AZ, Pittsburgh, PA, or Orlando, FLBenefits: Med/Den/Vis, PTO, Paid Holidays Why you should apply to be a Customer Experience Advocate (Case Manager):Competitive pay and comprehensive benefits100% remote, offering flexibility and work-life balanceMake a real impact in biopharma by helping patients access critical therapiesCollaborative, engaging environmentWhat's a typical day as Customer Experience Advocate (Case Manager)? You'll be:Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalationsSupporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmaciesConducting initial patient onboarding calls and ongoing support outreachMaintaining regular communication to update all parties on case status and next stepsProcessing PAP (patient assistance program) requests and re-approvals promptlyReferring patients to external programs as appropriateIdentifying and documenting adverse events and product complaints timelyIndependently managing an assigned territory and making timely decisions for case resolutionDemonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program businessProviding concierge-level service, resolving issues efficiently, and escalating when necessaryCollaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex casesMaintaining accurate, compliant documentation and communication to support program goalsUpholding patient privacy laws and fostering collaborative team relationshipsPerforming other duties as assignedThis job might be an outstanding fit if you:Have a high school diploma or equivalent (undergraduate degree preferred)Bring 4+ years of professional experience, including at least 2 years in customer service, call center, or insurance roles"”ideally within healthcare or pharmacyAre able to work an assigned 8-hour shift between operating hours of 8am-8pm ESTPossess strong communication and interpersonal skillsHave proven ability to manage a case load, prioritize tasks, and build relationshipsCan efficiently navigate multiple screens and systems, and use Microsoft programsThrive in a regulated, remote, high-volume environment(Bonus) Hold a Certified Pharmacy Technician credential, are bilingual in Spanish, or have knowledge of benefit verification and insurance structureWhat happens next:Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn't work out, you're still in our network"”and all Kelly recruiters will have access to your profile.Discover your next career move"”apply to be a Customer Experience Advocate (Case Manager) today!

Created: 2026-05-09