Senior Consultant, Hospitality Advisory (Remote)

Innovative Hospitality Solutions (IHS) is seeking a Senior Consultant to support and lead advisory engagements across healthcare systems and higher education institutions. This role is designed for a strategic, client-facing professional who can translate complex operational environments into actionable, data-driven recommendations that elevate food, hospitality, and workplace amenity programs.IHS partners with leading organizations to transform on-site hospitality programs"”from operational assessments through implementation"”delivering measurable improvements in experience, efficiency, and financial performanceThis is a highly visible role requiring a balance of strategic thinking, operational expertise, and client relationship leadershipKey ResponsibilitiesClient Engagement & Advisory LeadershipServe as the day-to-day lead for assigned client accounts across healthcare and educationBuild trusted relationships with executive stakeholders (CFOs, COOs, Campus Dining, Clinical/Nutrition leadership)Lead and facilitate client meetings, presentations, and working sessionsTranslate client goals into structured advisory workplans and deliverablesOperational & Financial AssessmentsConduct current-state assessments across dining, retail, patient services, and hospitality programsAnalyze financial performance, contract structures, and operating modelsIdentify gaps versus best practices and develop clear, actionable recommendationsSupport cost optimization strategies without compromising experienceStrategic Advisory & Implementation SupportSupport or lead:RFP development and managementContract negotiations with food service providersOperating model design (self-op vs. outsourced optimization)Technology and program optimization initiativesGuide clients through decision-making and transformation roadmapsVoice of Customer & Experience DesignLead stakeholder interviews, surveys, and feedback analysisTranslate insights into experience-forward program enhancementsAlign hospitality strategy with organizational mission and cultureCross-Functional CollaborationPartner with internal teams across:CrossCheck Quality Assurance (performance measurement)Procurement (Centicor Procurement Solutions)Culinary & operational SMEsContribute to development of frameworks, tools, and repeatable methodologiesQualificationsRequired Experience5-10+ years in food service, hospitality, or dining operationsDirect experience in healthcare (hospital systems) and/or higher education diningExperience working with or within outsourced food service models (Compass, Sodexo, Aramark, etc.)Demonstrated ability to lead client-facing engagements or consulting projectsCore CapabilitiesStrong financial acumen (P&L, cost structures, contract economics)Ability to synthesize data into clear insights and executive-ready recommendationsConfident presenter with strong communication and storytelling skillsHighly organized with the ability to manage multiple engagements simultaneouslyPreferred Experience with:RFP processes and contract negotiationsDining program transformation or turnaround initiativesPatient dining, retail, or campus dining systemsConsulting or advisory background (preferred but not requiredWhat Success Looks LikeClients view you as a trusted advisor, not just a consultantEngagements result in measurable improvements in cost, quality, and satisfactionYou effectively manage multiple accounts while maintaining high-touch relationshipsYou contribute to scalable frameworks that strengthen the IHS advisory modelWhy Join IHSWork with leading organizations across healthcare and higher educationBe part of a firm known for delivering measurable results, including improved satisfaction, financial performance, and operational consistencyCollaborate within the broader Phoenix3 ecosystem, bringing together advisory, quality assurance, and procurement expertiseOpportunity to shape and scale a next-generation advisory model in hospitalityRole StructureTitle: Senior Consultant (or Consultant, depending on experience)Reporting to: COO / Advisory LeadershipTravel: ~30-50% (client-dependent)Location: Flexible / Remote with travelInnovative Hospitality Solutions (IHS), is a leading management advisory firm specializing in transforming onsite food and hospitality programs across corporate, healthcare, senior living, and educational sectors. Since 2006, IHS has been dedicated to educating and inspiring organizations to elevate their hospitality services, enhancing experiences that align with their mission and culture. Learn more about us at Innovative Hospitality Solutions - From Insight to ImpactDon't meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!

Created: 2026-05-09