Key Account Manager - F&B

Key Account Manager - F&BWho You AreYou are passionate about leading excellent food & beverage and hospitality service operations within complex environments.You are continuously evolving and seeking opportunities for improvement, while looking to create impact with clients who have high standards and expectations. You thrive at the intersection of culinary excellence and operational precision, knowing that inspiring guest experiences requires strong systems, financial stewardship, scalable processes, and unwavering standards. You are as comfortable reviewing performance metrics and contract compliance as you are walking the floor, coaching leaders, and engaging with clients. You understand that exceptional hospitality programs are built on disciplined execution, strong leadership, and teams who win together.Position OverviewThe Key Account Manager F&B is responsible for the effective and efficient functioning of the campus services operations. You will serve as the strategic partner to the client, ensuring all functions, initiatives and priorities align with the client's overall goals, ISS/Guckenheimer's business strategy, and our contractual commitments. You will translate vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results.Success CriteriaSuccess in this role is defined by an unwavering commitment to hospitality, operational excellence, and delivering exceptional guest experiences every day.Sustained client satisfaction and long term retention driven by consistent, elevated dining and hospitality experiences that guests value and rememberOperational excellence across the campus, ensuring seamless service, consistent quality, and environments that reflect pride, professionalism, and careStrong financial performance achieved through disciplined cost management, smart forecasting, and operational efficiency that protects both the guest experience and the businessHigh levels of guest engagement and measurable satisfaction that demonstrate the program is meaningful and aligned with client cultureDevelopment of strong operations and culinary leaders who create welcoming environments, support their teams, and uphold service standards dailyFlawless execution of contractual commitments, safety standards, and compliance requirements, ensuring trust, reliability, and brand integrityKey ResponsibilitiesLead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experiencePartner closely with ISS/Guckenheimer regional leadership, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitmentsDrive disciplined execution across the campus by ensuring all ISS/Guckenheimer and client standards, policies, and service expectations are consistently upheldOversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountabilityEnsure operational systems, reporting tools, and processes function effectively to support accuracy, scalability, and informed decision makingLead new service launches, renovations, and program enhancements with strong operational readiness and seamless guest experience executionLead client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvementFacilitate leadership alignment meetings with General Managers, chefs, and support teams to reinforce accountability, innovation, and consistent executionMaintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and careIdeal Candidate Experience10+ years in multi-unit, multi-concept Hospitality Services Management: Restaurant, Hotel, Retail, Food & Beverage, etc.Prior experience in contract-managed service highly desired; Corporate Dining experience preferredExperience managing a team of leaders across diverse disciplines (i.e. operations, culinary, guest experience, etc.)Bachelor's degree in Hospitality, Business, or similar required; Master's degree is highly preferred. Graduate of an accredited Culinary Institution or Hospitality program preferredProven track record of leadership: building, managing, and leading large and diverse teamsPositive attitude and dependable under pressure - an excellent role model, motivator, and leaderPassion for hospitality, innovation, and creative experiencesSuccessful coaching and teaching skills in both individual 1-on-1 and team settingsProven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategyDemonstrate good judgement and decision-making skillsMust have extensive direct client interaction experience in both informal settings and in formal meetingsManager ServSafe Certified or ability to be certified immediately after hireKey AccountabilitiesFood and Workplace Safety: Safety is foundational to guest trust and operational excellence.Embed food safety and workplace safety into daily campus operations through leadership, training, and consistent follow throughEnsure all kitchens and service areas are organized, clean, and inspection ready at all timesEnforce adherence to workplace safety standards, food safety protocols, and all regulatory requirementsOversee execution of Allergen Control Plan requirements with precision and operational disciplineValidate accurate product labeling and clear allergen identification across all cafésMaintain strict compliance with HACCP and NSF standards through documented processes and audit readinessYou set the tone for a campus culture where safety, operational rigor, and genuine hospitality come together to create exceptional experiences for every guest.Leadership and Influence: Communicates with clarity and confidence, aligns stakeholders, and inspires teams to achieve shared goals.Client and Guest Focus: Anticipates needs, responds with urgency and professionalism, and builds trusted relationships that drive retention and growth.Operational Excellence: Ensures disciplined execution, financial stewardship, and scalable systems that protect the guest experience.Drive and Accountability:Demonstrates ownership, resilience, and a relentless commitment to results.Adaptability and Composure: Thrives in fast paced environments and maintains professionalism under pressure.Inclusive Leadership:Values diverse perspectives and fosters a culture of respect, collaboration, and belonging.Integrity: Upholds the highest ethical standards and leads with transparency and accountability.If you are inspired by hospitality, energized by leading strong teams, and motivated to deliver extraordinary workplace dining experiences, we invite you to bring your leadership to ISS/Guckenheimer.Physical Demands & Work Environment:Ability to stand and walk for extended periods, up to eight hours per dayAbility to lift a minimum of twenty five poundsMaintain professional appearance standardsThrive in high volume environments with time sensitive demandsThis is a hands on leadership role rooted in the energy and rhythm of hospitality operations.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Created: 2026-05-09