International Logistics Coordinator

About the role:As an International Air Coordinator (Freight Forwarding) for TQL Global, you will be instrumental in the growth and development of the air freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of Air Export shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.What's in it for you:Competitive base salary + bonus opportunities Advancement opportunities within structured career paths Comprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreCertified Great Place to Work with 900+ lifetime workplace award winsWhat you'll be doing:Coordinate and manage all aspects of Air Export shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experienceCommunicate with overseas agents, carriers and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and deliveryPrepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirementsTrack and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issuesWork closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as neededCollaborate with internal departments to address client inquiries, provide support and resolve shipment-related issuesMaintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and softwareAdhere to internal and external KPIs and deliver exceptional compliance audit scoresStay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savingsProvide excellent customer service to clients, addressing their needs and providing solutions promptly and professionallyWhat you need:Bachelor's degree in logistics, supply chain management or a related field preferredMinimum of 3 years of experience in Air Export operations in a freight forwarding or logistics environmentStrong knowledge of air freight documentation, customs regulations, INCO terms and international trade practicesProficiency in using freight forwarding software and Microsoft Office applicationsCargoWise software experience preferredExcellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teamsDetail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneouslyProblem-solving skills and the ability to work well under pressure in a fast-paced environmentCustomer-focused mindset with a commitment to delivering high-quality serviceWhere you'll be: 5005 Mitchelldale Street Houston, TX 77092

Created: 2026-05-09